CPR Cell Phone Repair — Local services in Albuquerque

CPR on Wyoming has been my "goto" cell phone repair for several years. I have always found their work to be high quality, and their service to be excellent. Today was the exception, and I am disappointed.

My phone needs a new battery, and unfortunately it is one of those complex expensive ones to replace. I had called to get all the details last week, learning that I have to order on a Monday or Thursday for them to have parts available. Today I called back to order, only to find out that they require that advance payment be made IN PERSON prior to ordering parts for any upcoming repair. That's a big complication, because I live an hour an a half from Albuquerque, meaning that this repair will require 3 hours of drive time JUST TO ORDER THE PART, then I will have to come back and drop the phone off another day to do the actual repair. That change in the CPR company policy would effectively cost me 2 days off work just driving around, instead of a quick drop-off while I'm running other errands.

Frustrated, I thanked the polite clerk that answered the phone and hung up ... fully intending to write this review ... then decided to call the store back and ask if I could handle this directly by writing to the owner. I don't expect them to change a workable policy just for me, but as an existing customer I felt it more appropriate to make my comments to the store's owner instead of online. As an entrepreneur myself, I always prefer an opportunity to address a troublesome complication directly instead of seeing a negative review online out of the blue.

So I called back to ask for an email address, which the clerk refused to give, instead suggesting that the owner call me back ... except I can't take incoming personal calls at work ... and I just wanted to write an email to tell the owner personally that this change in policy makes it impossible for me to continue being his customer. So in making 3 calls over 2 days I got nothing accomplished except finding out I should get in the car and drive a couple of hours just to drop off some cash. There has to be a better way.

So I'm making other plans for my phone. And I'm looking for another phone...

so the tale begins about my Cell Phone Repair experience (sans proper punctuation, because thats all my audience gets this time!)... it was a chilly Tuesday morning, with gusts of wind here and there that one could tell, if they paid close enough attention, really liked to whip at the desert sand as much as the concrete. i drove my aunts ford f-150 past the glass walled prison known as starbucks and backed into an empty parking spot (see, i like to back in just in case there is an emergency and it is easier to avoid small animals when leaving). My visit was not the first to this location, but it was going to be my first visit for a business transaction. a few days earlier my phone had been submerged in hot water and was in dire need of a tune-up. My previous stop-in was to inquire about the process for treating a phone that had been carelessly dunked. this time around i was prepared to sever the chain and hand the ball over. my hopes were not dashed that the procedure would be quick and painless. after a few hours my electronic baby was back in my hands, bleeping and blooping like normal. the staff had been quite courteous and knowledgeable as well as proficient in executing the service paid...

I recently took an Iphone to Cell Doctors for a broken screen repair that I attempted to fix on my own with a screen off the Internet. Being that I live 50 miles outside of Albuquerque and there were no options for cell repair in my town, I took a chance and drove to see these guys after a quick phone call to check to see if they would even consider helping me since I had already tore apart the phone. The gentleman who answered was more than willing and gave me a few options over the phone. I could either go with a new screen completely or they could review what I had done and fix it from there. Upon arrival the gentleman looked at the phone and said he believed he could make it work as long as none of the components were damaged inside. He fixed it up in a matter of minutes. Then recommend that I let him go through the system to be sure every thing worked. Thank goodness it did! Their price to fix the mistakes I had made were awesome and extremely affordable. I will be back to see cell doctors on wyoming for my cell phone needs! Thank you for saving my phone...