Crunch Fitness - Albuquerque San Mateo — Local services in Albuquerque

Several weeks ago I received a text message from this Crunch fitness team from San Mateo regarding the opening and to stop by and pick up my bonus bag of goodies. I indicated that I wanted to cancel due to loss of employment; this person was kind and advised me that I had to come in to do it, after a few days of going back and forth and finding out the process. No problem, I went inside and spoke with whom I was told was one of the owners (an older white gentleman, bulky male with blue eyes) He stated he would cancel it and I should receive an email confirming this. In the following weeks I kept getting the opposites emails: start your work with classes, etc. Today I went inside again. As I was approaching the front desk, a tall, huge bulky male with dark hair named Gary, pointed to the scanned and said scan here. Now when I get to the front desk and I said, I don't have that. He then asked me how he could help me with a face that did not reflect he wanted to be there nor help me. In fact, I think he was upset I may have had to stop his conversation with the younger ladies. I told him that my membership I believe was not canceled as I was told and as I am speaking he cuts me off; and three times as I continue to give him my personal information. He then says "sign here", without explaining what I'm signing. He said it is to cancel it. I said ok and asked I will not be charged anything and he said no, "just sign". After this, i began to ask if I could please have a confirmation, again he cut me off and was still being very short and looking upset and appeared he just wanted me out of the way. I finally returned a serious face back to him and pushed back my head in implying with my body language an attitude and said "Well thank you (came back in, closer to him to see his name) Gary. Basically Gary was very rude, his energy and body language all said this and just for cancelling my membership. I was only doing the responsible thing and this gym completely failed me initially and at the end with their horrible customer service. They gave me such a hard time to cancel over the phone, made me come in TWO times and gave me attitude while canceling it. Like who wants to be treated disrespectfully and dismissed? I was going to come back when I became employed again; however, I have changed my mind after that entire experience. I don't need the stress on canceling a memberships. Shouldn't have this been an easy thing for you guys to do? Isn't this what you advertise? Hmmmm... I hope Undercover Boss stops...

Yesterday I went for the grand opening to the new crunch off San Mateo. I’ve been considering it as my new gym but wanted to check it out first before signing up for a membership. All week I have been getting flooded with texts, emails, even phone calls from crunch trying to recruit me into the gym. I got an email for a free 3 day pass, followed by a text that said “don’t forget to redeem your free workout!” I figured, why not. When I arrived, it was busy but not crazy. I brought my friend as well. When we went up to the desk for the free trial, there was an older man who approached us who seemed to be a manager as he was wearing a grey collar shirt and was in different attire than the other team members. I let him know we wanted to try the day pass. He responded bluntly with “there is no free day pass.” I showed him the screen shots on my phone of the promotion. He again said “ya there’s no pass. I can sign you up for $1” I asked him why I was getting all these promos for a free day pass and he replied like he was annoyed with, “eventually we’ll have a day pass but today is the grand opening. I can charge you $15 for a day pass today if you don’t want to sign up.” I asked him if we could have a tour of the gym before paying $15 for the day. He rudely responded “it’s the grand opening, we’re pretty busy right now.” His response and his attitude turned me off right away. I instantly didn’t want to pay for a day pass or sign up based off how he treated me. He made it seem like I was waisting his time. I understand he was overwhelmed because it was grand opening, however, you think that this would be the time for him to give exceptional guest service as they are trying to recruit for new memberships. I ended up paying the $15, got my lift it and left. I am no longer considering this gym as a new gym partially because I don’t feel like this gym is anything special for a commercial gym and also based off the negative experience with him as well. As a manager, do better, you...

Tried to join for 1$ to see if we like it but they tried to get us to sign up for a 400$ one hour a day trainer for only like 5 hours a week I know a gym that offers 50$ bi weekly for 7 hours a week that helped me lose 60 pounds. so I tried to cancel my membership within 30 days and they are telling me I have to wait 90 days I’m now negative 200$ and there telling me they have to charge me again so I’ll probably Negative 300 hopefully not more cuz I joined with someone and we’re both under my bank account. we thought if it didn’t work out we could just part ways no they’ll take a lot of money before they do I’ve sent cancelation emails they don’t get back to you and they don’t sound interested in helping over the phone be careful it’s 100$ a month for the cheapest plan and the cancellation is very hard they’ll take your money before you cancel probably not going to be able to afford a thanks giving this year cuz of this but they do not care lol they don’t respond to your cancelation notice they don’t call back within 3 days like it tells you they will the manager doesn’t reply to your cancelation emails be careful it’s a nice gym with some positive people it’s clean and wide in its variety but I don’t appreciate that they feel the need to drain you before you go hopefully submitting a request emailing the manager and calling him and speaking to him is enough to get the message across I want to cancel feel like they just wanna ignore me and keep...