After finally having my fill (so to speak) with the big pharmacy chain (WG's), I decided to move my prescriptions to Phil's as a couple of people recommended them. I was looking forward to doing business with a smaller and locally owned pharmacy.
I'm mystified by the comments saying how nice the staff is, and how the staff remember and greet their customers. This certainly wasn't my experience.
What I encountered were three to four women behind the counter, all of them looking like they were sucking lemons. Look, I know being a pharmacist is a tough gig, and I do know that at least two of those were pharmacists. I was in and out frequently to pick up prescriptions, so I'd always go in because there usually were no customers and I thought it good to try to build a face to face relationship. After I'd been in there many times, I thought for sure I'd be familiar to them because it's not like they have 30 people in line. In fact, I never saw another customer in there over the past 8 months. Kinda weird and the place has a bad vibe.
Phil's Pills is affiliated with the Nimble Rx app, so ordering things was easy and my stuff would be filled quickly. But then, I finally realized the reason for my frequent visits. One of my doctors prescribes a 90 day supply of a few things I am taking. Phil's, instead of filling my prescription for a whole 90 days worth, as per the prescription from my doctor, they were filling all the drugs one month at a time. The last time I was in, I asked if my prescriptions could be filled for a 90 supply, as written. I was told that they "couldn't" do that because my insurance wouldn't let them.
Now Phil's pills no longer fills my pills, and I have moved my business elsewhere. And voila! My pills are now being filled AS WRITTEN BY MY PHYSICIAN and no issues with...
Read moreFirst I want to start off by saying the staff is beyond courteous and polite to all customers. With that said Phil's Pills is a no nonsense pharmacy when it comes to filling a narcotic Rx's. Not one time has the owner or any other employee made me feel uncomfortable or judged when filling my Rx's. So if you are being reasonable with them they will be reasonable right back to you. Also they have always had all my family's Rxs in stock and if not they get that medicine back in stock by the next day. I also found out today that they have a compounding lab on site to compound Rx Medicines and also have the ability to compoud Apothecary alternatives. I gave 5 stars because there is not a "THE BEST--#1 PHARMACY" rating...
Read moreBest pharmacy in Albuquerque! It makes me question why other pharmacys take 15-20 minutes to fill prescriptions because Phil's takes no more than 5 minutes. They've filled prescriptions in 2-3 minutes for me, which is so quick that several people who've gone with me assumed that I'd only dropped off the prescription and had a hard time believing they'd already filled it. Additionally if they don't have a prescription in stock they get it quickly (usually within a day) and because I live so far away from the pharmacy they will mail it to me, which saves me a lot of trouble and I can get the prescription within a few days. I can't recommend this pharmacy highly enough! Everyone should make it their...
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