Earthman Resthaven Funeral Home & Cemetery — Local services in Aldine

EDIT: Leaving a negative review was the only way to get these people to respond. Tracy, the employee who worked with my family, really had the nerve to lie to her manager Jessica saying that she was in constant contact with us. If that were true then I wouldn't have left a review saying otherwise. I think the excuse of them using a specific email domain that doesn't deliver or sends emails to spam is ridiculous as well. You've been in contact with us AND had our personal numbers to do your job and make sure the line of communication was there but instead chose to continue ignoring us. We were only treated well when we paid thousands for our plot but that service was gone soon as we walked out that building.

This location and it's employees are very unprofessional. My partner also left a negative review on his experience and of course Jessica Amensen replied saying to contact her. He did and they tried to resolve the misunderstanding and lack of communication we dealt with. He was going to be compensated for their negligence by choosing two items to remember his mother by. Once he decided what he wanted Jessica has refused to respond to his emails over the last three months. Just recently I have also visited this location in regards to a plot, the employee who helped my family offered a FREE combo urn and said to give her a day to check their inventory. We did, and ever since she has also refused to respond to our calls and emails. The person who did answer basically said they couldnt help us because it wasn't listed in our contract and they couldnt get a hold of the person we worked with, so now we wait, again, for this person to respond. This facility and it's employees are a PERFECT example as to why everyone looking at this location should just turn around and find a better place. Fortunately we held our funeral services at another funeral home that actually does everything in house. The time and care they provided surpassed all the services we've previously had at Earthman, whilst also being reasonable and affordable. This location and its employees DO NOT CARE about your grief. They need to start being professional and caring to those who do choose to seek their services instead of treating them like customers, you're not a restaurant. I understand you're a business but don't mistreat or disregard the emotionally vulnerable who are just trying to give a proper send off to their loved ones.

For those who have been fortunate in having an excellent experience, I'm glad you didn't have to deal with the additional grief caused by their negligence and lack of...

I have been holding services with Earthman since 2007, and they've been nothing but kind in the past. But the treatment given to my mothers funeral over these last few months has been incredibly disappointing and devastating. Abbey Collins had promised me a lock of hair and fingerprints before my mothers cremation, HER idea mind you, which was held nearly a month after she was taken into their care, so there was plenty of time to acquire it. I hardly received any update or answer from her and had to do most of my contact through Shelley Black, who is the sole reason why I'm giving more than one star. As the cremation and funeral passed, Abbey still had not given me the items I was promised, and was told she was waiting on the care center to send over, before she finally confessed that she did not procure the items due to my moms condition, which is incredibly hard to believe as there was more than enough time to get those items before decomposition set in, keep in mind she was in refrigeration in the month she was in their care. But I gave her the benefit of the doubt when she then promised to see if maybe the medical examiner had a copy, but three more weeks passed by without a single word. I eventually got the fingerprints from the examiner myself in a single day, because I got tired of waiting constantly, and as a curiosity, I asked if Abbey Collins ever attempted to contact them on my behalf. She did not. So if Abbey didn't fulfill her promise of speaking to the examiner, its easy to assume she never even attempted to get my moms prints and lock of hair before cremation, and that waiting on the care center was a cover up for her being incompetent at her job. Why else would someone say for WEEKS they were waiting on a care center to send items over only to say "No we couldn't get them." It just goes to show that she forgot and needed to make excuses. If you're going to forget something important that was promised to me, the least you can do is own up to it. But to make excuses and then screw me over once again after I gave you a chance to get the prints from the examiner, and find out you never contacted them, is unforgivable, and the lock of hair is now a keepsake I will never be able to get. I reached out to management through a letter but once again nobody responded, so I hope this reaches somebody, including those who are considering having services here. But thanks to Shelley for...

If I could give negative stars, I would. Both of my parents are buried at this cemetery, and unfortunately, our experience has been deeply upsetting. My father's vase has been stolen three times, each replacement costing our family $300. To honor and care for my parents, I personally maintain their plots by cutting the grass weekly.

Most recently, I placed new Fourth of July flowers at their site, only to find them missing the very next day. I was told by staff that they are allowed to remove any items they deem "unfit," yet just two plots over, beer bottles are used as decorations and are left untouched. When I asked them to help locate my missing items, only one was recovered—which leads me to believe that maintenance may be taking items as they please.

These decorations are not just items—they are personal, meaningful tributes to my parents. It’s heartbreaking to have them disappear repeatedly. Speaking with Janet has been frustrating, as I’ve received nothing but vague responses and deflections. Luis M. even told me, with a smirk, that they are free to remove whatever they choose and that there’s nothing families can do about it.

The lack of customer service, accountability, and respect is deeply troubling. There are no security cameras, no support in grieving peacefully, and no consistent policies in place. All I want is to ensure that my parents’ resting place is clean, well-maintained, and respected. I’m not asking for much—just the chance to honor their memory without interference.

Sadly, families like mine are left without any recourse. We cannot simply "take our business elsewhere." We are forced to accept these conditions, which adds unnecessary pain to an already difficult situation. All I ask is to be allowed the peace and dignity to care for my parents’ graves without fear of loss...