Walgreens — Local services in Houston

"It's A wonderful Life" touches Walgreens! After walking over a mile round trip to my Houston Hotel (I no longer own a car) with my bottle of milk purchased at my local Walgreens store, I was frustrated and disappointed to discover my milk I had started to pour into my cereal was badly turned and soured!😝 After calling the store and speaking with Wesley the manager, who kindly appologized for my inconvenience assured me that he would send someone to my Hotel room with my good milk exchange by 5 p.m. At 6:40 p.m. I again called the store since my milk had not arrived only to find after speaking with Janay that the manager had gone home for the day! I repeated to Janay my problem and frustration of having waited for my milk delivery as Wesley had promised and still only having my badly soured milk! Janay was calm, professional and compassionate as she assured me after apologizing that she would contact this manager to try and resolve my problem. I honestly didn't believe anything would be done and had resigned myself to just returning the next day to exchange my milk. Less than 20 minutes later Janay called me to say that Wesley the manager had appologized for not delivering my milk exchange as because due to shortage of employees he had forgotten about my milk. However, the manager's message was if I could return the next day to his store he would have my milk exchange and would credit me $25 onto my Walgreens Reward account for all my inconvenience! Next day Wesley fulfilled his kind and professional promise with his excellent "old school" gesture of how to keep an old 70 year old life time customer happy! Both Wesley and Janay were examples of how old fashion common business problem solving use to be handled and these two exemplary professionals restored my faith in honest customer service after many jaded bad experiences with cold uncaring business transactions! So, like this Christmas season's popular movie, "It's A Wonderful Life", my view and outlook towards my fellow mankind has been restored by the compassion, courtesy and top shelf customer service from Wesley and Janay! Props and cudos to both you guys! Walgreens, give these two a much needed raise and bonus and perhaps a promotion! Walgreens and all customer service businesses could use more down to earth, back to the basics, real people problem solving skills as these two have shown both in their words and their deeds! BRAVO! Loyal Lifetime Walgreens...

If I could give 0 stars, I would easily. I paid 6 bucks to have two prescriptions delivered because I have respiratory problems and cannot pick them up myself. I received an update from the app stating that the medicine would be received tomorrow evening.

I then called the store to ask about my prescriptions because I really need them ASAP to treat my breathing problems. That's when I was told that they weren't going to be picked up until tomorrow evening. I then started asking about the same day delivery service that I paid for because I completed the purchase at 4:30pm-- an hr and a half before the 6pm deadline for same day delivery.

I began stating how ridiculous it is that I have to wait overnight for my medicine. The lady gave the fake customer service empathy spiel that really does not work in a situation where someone is trying to get medicine so he can begin to recover. At this point, I requested to speak with the MOD.

The same girl (or maybe one of her coworkers) came back to the phone using an obviously fake voice. I called her out on it yet she still insisted that she was the manager and then hung up on my face. At this point, this location probably should be shut down or the entire staff on duty at this time gets terminated, because clearly they are unable to properly operate a pharmacy or handle customers. This experience should be completely unacceptable for...

I had a rather disappointing experience with a pickup order for 10 posters placed early this morning. Despite receiving a receipt stating an estimated pickup time of 2:07pm, I found myself still waiting at 8:06pm with no posters in hand. Initially, I was informed that the delay was due to the printer being cleaned and the need to print two additional posters, both of which seemed like unacceptable excuses for such a significant delay.

Upon expressing my frustration to the staff member, she explained that she had just started her shift at 6pm and was unaware of the events preceding her arrival. This lack of accountability only added to my frustration. Despite the inconvenience, I appreciated the update at 8:21pm that my posters were finally printing, albeit with the caveat that the machine needed to clean between each print.

Regrettably, I had to leave around 9:06pm without my posters, as they were still not ready. However, amidst the chaos, I found solace in the exceptional customer service provided by the manager, Katrina. Despite the delay being attributed to her oversight, she handled the situation with grace and understanding, displaying remarkable professionalism and empathy.

Overall, while the delay and lack of transparency were disappointing, Katrina’s exemplary customer service salvaged what could have been a wholly...