Digital Solutions — Local services in Allen Park

My one and only experience with Digital Solutions will be my last. Their first attempt at repairing my laptop was a failure. Afterward, they promised to "make it right." They tried, but they failed again. My 64GB RAM laptop now has only 32GB of working RAM and years’ worth of emails were overwritten. My bill: $810.49. I took a laptop to Digital Solutions on May 21, 2025, stating there was a hardware problem causing a "blue screen," and I needed them to repair the machine and to save my emails and files, if possible. I let them know the emails were very, very important to me, that I had backed up most of my files, but not my emails. The intake person (correctly) suggested it was likely a disc drive failure. It took Digital Solutions 15 days to return the laptop. The technician (who was NOT the intake person) had replaced a defective battery and saved my files and told me there were no other hardware issues. However, he failed to save my emails before he reinstalled the O/S, overwriting them. To make matters worse, he installed Windows 10 instead of Windows 11. I let him know how disappointed I was, and I left. It got worse. After three days the laptop failed because the bad hard drive crashed again. It turns out the technician hadn't realized the hard drive had gone bad. I returned with the laptop and was told they would "make it right." I already knew that could no longer happen, because the technician had overwritten my emails. However, I didn't think they would create additional problems the second time around. I was wrong. On July 3, 2025, they called to say my laptop was available, but they were unable to figure out how to get it working with 64GB of RAM, so it was returned to me with only 32GB of working RAM. When I objected, I was told by the manager, Nicole, that they had spent a lot of time and resources on my computer and "my boss would kill me" if they spent any more time working on my laptop. She's right about the time. They spent a lot of time because the technician didn't detect and replace the bad drive. All the extra hours they spent "making it right" resulted from their mistakes. Yet, Nicole acted as if she was doing me a huge favor by eating the costs that accrued from their mistakes. The bottom line: My emails are gone forever, the laptop is working with only half its RAM, yet it cost me about the same as what I just paid for a brand-new identical laptop. Lesson learned: keep your data backed up and when your computer needs repair, take it someplace other than...

I have had two experiences with Digital Solutions. The first was a couple of years ago where they converted old homemade VHS tapes to DVDs, and they did a great job for a very reasonable price. Having had a great experience with them in the past, I contacted them about a week ago for service on my desktop computer. I was having a great deal of trouble following automatic updates from Microsoft and especially Microsoft Edge. I setup a home appointment because I am disabled and it is hard to transport things, and they sent a computer tech, Eric, and he just completed the work on my computer. He not only cleared up every issue I was having, but he also helped make the updates consistent with my laptop and cellphone too. I am so impressed by how professional he was, he showed up on time, called when he needed to confirm directions within my community, and was just a genuine friendly person to work with! I thought it was also a reflection of the company when Eric was, considerate of my home, my elderly father, whether a mask would be worn, etc., and worked to keep the timing as short as possible to save me as much money as possible. The company's fees are definitely reasonable, as I called around to see if they were competitive and they are even better in most cases. I will absolutely use Digital Solutions again for anything that involves my or my family's electronic items. I would highly recommend that you give them an...

Recently, I had a very good friend pass away. Going through some of his belongings we found old 3.5 mm camcorder tapes labeled " skating videos". With technology and everything today it's no understatement to say it was hard to find a place to play them. The camera was long gone and I don't even know anyone that owns a VCR anymore let alone with an adapter. That's when I remembered about digital solutions. I went to the store that day and told Nicole about what I needed done. Not only were they able able to convert the tapes to a DVD, she took care of it that day for me. She went above and beyond to make sure those memories were were saved ! You don't think about things like this and how we can preserve memories from older technology' until you have too. Now my friend's sons will be able to watch skating videos of us when we were younger than them. There is no question I would recommend digital solutions for any need that you have for changing technology. I cant explain how important is was to be able to share those memories! Thanks...