O'Reilly Auto Parts — Local services in Alma

We stopped in at o'reilly's just before closing. We had a small trailer that we were towing and the lights weren't working. We needed a set of magnet lights for temporary. I never bought those before so I was ensure. I walked into the store and asked if they had any. They said the trailer lights are all back there on that backwall. I grumbled this mission to my son because I really needed help but they were busy closing down shop. We were able to find what we needed on our own but weren't sure if it would work or not so we took it up to the counter and proceeded to open it. I told them I needed to know if it would work before I could purchase. Nathan, Stepped right up to the counter and helped amazing. Not only did he take the apparatus out of the package for us but he confirmed all of the parts and offered to take it out to my trailer to see if it would work. The right plug in so he offered to go back in the store and pick out the right plug in. He told us the price and asked us if we would like to purchase. We made the purchase and then he came out again and helped us until it was properly installed. Is 3 shouts out to Nathan!!! He was perfectly polite, Politely direct, and...

Usually I can understand if there is a failure to communicate. I ordered, and paid, for a set of headlights, told Mary at the desk just have them delivered to the Motel 6 counter since I work there, and I will handle the rest. I was told they would be in at 7:30 am, so I figured it would kill two birds with one stone, I was told it was ok to do so. 1 pm rolls around, I call because I hadn't gotten a phone call or anything, so I check up. I was told 1) we don't call about something like that (the headlights), and 2) we don't deliver to non mechanic shops. Ok, fine, but I told whomever answered the phone that let folks know next time so this doesn't happen again. And the lady on the phone was rude about it, not apologetic over the miscommunication, etc. I guess I'll be taking any other business to AutoZone or Advanced Auto...

My son and I were eating at the Taco Bell across the street to come outside to find my car battery had died. So I thought to myself hey Oreilly's would help me with a jump. I didn't want to be rude so i bought a quart of oil. The nice woman with blonde hair checked me out. After I was checked out I asked who I thought was the manager dressed in street close standing behind the counter cutting up telling stories with another customer. I proceeded to ask him if he or one of his 5 employees could give me a jump and was told no. Then he just completed ignored me and kept on with his old glory days conversation with the only other customer in the store beside me in the whole store. I feet like it was the color of my skin is the reason why he didn't even care. I will not be shopping at this...