Eddie Bauer — Local services in Ames

I was in the store replacing my 14 year old WeatherEdge Eddie Bauer parka. I was talking about the problems my current coat had developed, and Madeline, the employee working at the time, shared with me that my coat had a lifetime warranty. I had not remembered that, and she helped me through the warranty process. Madeline’s service was excellent, and I was very grateful she took the time to help me! Also, I was thankful I had bought my original coat from Eddie Bauer! It’s rare that a company stands by their product with a warranty like...

Kim is always so helpful and knowledgeable. I recently wasn’t able to use some credits online, so I brought the cards in to the Ames store and Kim took the time to get it all straightened out. She placed two orders for me and gave me the better discount that was offered at the time when I encountered the problems. Eddie Bauer’s excellent service and products keep me a very...

Went in with a new coat that I had ordered online that had feathers coming out all over. Employees were extremely helpful, had many options on what I could do but offered to fix the problem right when I was there and made the coat so much better. Highly...