Amherst Dog Wash — Local services in Amherst

A few things that i am not impressed with. For one, after making the appointment and arriving, not only was my dog so scared but the guy who greeted me was handling a dog and was very quick/not too concerned about asking much. I ended up telling them a second time i was new and he said oh! (Figured that would be noted from the call i had to make the appt). The dog being handled was yelping and scared and he was just talking to me, not looking back on this other dog which i was a little thrown off by.

I've taken my dog to several locations and paid somewhat around the same price for the same services. I felt i got ripped off this time around. The nails were not trimmed, ears were dirty, and no teeth cleaning done. They did not do a de-shed which i mentioned on the phone call nor did they call to ask in case of charge. I was charged $85 and it seemed it was just for a BATH. No additional grooming was done, my dog has been depressed since i took her back and i feel terrible. I'm not sure if they rushed but they left a ton of fur around the paws which is one thing i did mention in person. It all just seemed sloppy/quickly done. They advertise "cage free" but there was a dog in a cage when i got there and a few others closed off?

I wanted to support a family owned business and continue coming back, but in comparison to other places i will not be returning. Something is OFF by experience. I have a larger dog/long haired breed so maybe they are better with...

Great service - made me feel safe and comfortable during COVID. I just moved to town and desperately needed a groom for my poodle-mix. He was super matted. When I arrived they were just finishing sanitizing the place between grooms, which made me feel good. The groomer (a guy with beard) did an excellent job with my pup - full groom, toe nails, the works. He called me once my dog was almost ready so I didn't have to wait around. I'll be back. They were friendly, professional, and my pup came out looking...

I spoke with the groomer for several minutes when dropping off my Sheltie. I said repeatedly not to shave her, only a wash and a trim. It took four hours and when we finally got to pick her up she was shaved very unevenly and looks horrible. Then we were grossly overcharged. I tipped the normal amount because I didn’t know what to do but we will never have our dog groomed here again. I shouldn’t have paid the ridiculous amount they charged to ruin my dog’s beautiful coat. I’m so disappointed. Very...