Ross Dress for Less — Local services in Anaheim

I came here during the holidays. I had plenty of toys in my cart and proceeded to the new self-checkout stands. As they were new, it was a breath of fresh air because I had easily been in lines for over an hour due to the holiday rush. As I arrived at the self-checkout, a cashier came to me to assist. Now, my first thought was, of course, she was racially profiling me and trying to prevent me from stealing anything. Nonetheless, I stepped back and allowed her to assist, giving her the benefit of the doubt. Now, I had already scanned a few items which were in a bag in front of me. I had 6 Roblox boxes remaining. As she is scanning the Roblox's, I asked her to put the items in the bag flat so I could maximize space and stay organized, as my SUV was already filled to the brim as I had been out shopping all day. This was probably my 6th or 7th Ross. She scoffed and ignored me, and that's when I realized she wasn't here to help, but more so to control me. She refused my request and I asked her to step away. She stated, "I'm only trying to help" as they always to do mask their racism. We are always the crazy ones and jump to conclusions, right? The racism is just in our heads, right? She finally obliged and stepped away but took my first bag and put it behind her counter. At the time, I didn't realize it. One of the Roblox didn't have a tag on it, so I double-scanned one, checked all of the items she scanned to ensure they were in the system, and double-checked all of the SKUs to match what was on screen in case I needed to return anything. I completed the transaction, gathered my items, and then realized my other bag was missing. I stepped back and looked around in confusion, then saw the corner of the green Nickelodeon slime set, along with the other items I just paid for, behind her desk. I walked over to grab it, and this woman tried to get there before me, we simultaneously grabbed the bag, she was holding on to it and wouldn't let go. I'm blown away. I, of course, already knew from the initial interaction that this was simply a case of racism. I calmly and slowly pulled the bag from her grip as I looked her dead in the eye and didn't say a word. That's what she was looking for, a fight. This was a total setup but I wasn't going for it. At this point, I had all my paid items. I take a step towards the door, she jumps in front of me saying, "Show me your receipt!" I offered no response, calmly reversed back into the store, walked around the jewelry counter, and exited. I was in complete shock.

I dropped my items in my car and came back in to get names and pictures of her. Security in front wouldn't tell me her name. The cashier closest to the interaction stated her name was Barbara, and that she was the manager. Wow. The manager. I went to the back, used the restroom before leaving, and upon coming out of the restroom, I could overhear the manager on the earpiece of the employee who mans the fitting areas. That's when I realized they probably talked to each other to have me watched. They were watching me the whole time. I told the fitting area girl that I heard them talking about me, and that they were simply racist, and she snapped at me like some ghetto child. I just laughed and walked away.

Ross has shown a consistent track record of racial profiling and they keep getting...

Pro: it's a big store so a lot of products for men and women and tons of dressing room to accomadate at least 10 stalls for women and men (so about 20 in total)

The staff manager and Loss Prevention security is always vigilante and caring when the door rings. They don't make you feel bad because sometimes they miss a tag when checking out and you as a customer didn't do anything wrong. They still double check with what you have anyways, reassuring customers all they while.

And if you have item returns you are first priority in line at Register 1 you can do both returns and purchase at the same time.

Con: Wow since its so big it's really busy in here. Considering it's a Saturday I should have expected that but it's still unexpected.

The line reaches the back of the store and only has maybe 3 lines open (we are excluding the return station in this otherwise it would be 4)

One unisex bathroom for a store this big in comparison to the dressing rooms size is kinda noteworthy in an unflattering way.

Also it's not really explicit where the returns station is, maybe it changes when it's busy and all stations cannot do it for better efficiency purposes (which I commend for having few a cashier's in the chaos), but if you wait in the long line you've actually done an oopsie and have to go in the back of register 1 (No you cannot cut in front of the people who are returning, it's only a few people you can wait another 10 minutes).

Also if your claustrophobic or wheelchair bound, this is not the best place to be at. It's only single lane when looking through items in the store. Especially if your looking for dresses. For some reason it feels overcrowded standing in that that the clothes are practically on your shoulders when sifting through. The carts barely fit through and there actually tiny so anyone with bulky wheelchairs can't go through.

Conclusion: It's a given that clothes will be streamed around and put in inappropriate sections so I'm not really concerned about that, its the overcrowdedness that's mostly concerning for me. I find the experience okay and I did find things that I like and the employees were courteous and respectful so that's all that...

I came in to purchase a gray chair that had been on clearance for over a week. The tag had been removed when I came back to purchase it. I asked an associate to confirm the price and mentioned that a week ago, the price tag showed it for $114.99. However, prior to talking to an associate, I had to wait over 7minutes for someone to come help.

Two different associates came to assist and neither one knew the price. So, I asked to speak to the store manager. The assistant manager's (assistant) came in and randomly picked the highest price on the floor and quoted me ($129.99) the, model and design were completely different. So, I proceed to ask her if I could talk to the store manager to honor the price tag that I had seen a week ago. The sales associate took offense to my request and said it didn't matter who I asked, I was still going to get the same answer she had given me.

Shortly after, another lady confirmed that she was the store manager (Raquel) arrived. I explained to her the before price and asked her to honor it. She interrupted my request and said "I know what you want, my associate told you the price and I am sticking to that price". I told her that my mother really liked it and to please honor the $114.99, that I had seen on the chair a week ago, it was only a $15.00 difference. With a hottie look, she responded: "my name is not Rachel, it is Raquel" as she pointed at the spelling on her name tag and concluded by saying "take it or leave it".

I am a fanatic of the Ross stores and shop there for all my house hold needs and wants (furniture, decoration & clothes) and have never been so embarrassed and humiliated by an associate or a store manager.

Please make note of this unethical representative and do not shop here. The wait line to pay is also a HUGE...