Horrible customer service I came in an hr before they closed, As soon as I walked in with my son he pointed to the flavor he wanted immediately the girl behind the counter told me nothing on that side of the counter was avaliable,I wasn't allowed to order from one side of the counter because the girl "was cleaning" but the 7 customers that came in after me were allowed to order from that side of the counter. The girl clearly didn't want to deal with my order and was hoping I would leave but didn't anticipate that her coworker would start serving ppl from the same counter she told me "wasn't avaliable" we ended up buying 2 cones just to throw them away as he didn't like either flavor. To top it off their employees don't even wear name tags.come on girl with the over the top eyeliner you just ruined a little boys night all cus you were too lazy to serve a scope of...
Read moreWe came exactly 9:25pm, 35mins before closing, store was already closed despite saying it closes at 10pm. We just wanted 1 ice cream for my toddler. The girl, who she said her name was Kaylee or Kaydee, was beyond rude and slam the door on my mother. I get it, you want to go home and close early than it should, but be polite, be respectful, its really not about the ice cream, but being disrespectful wasn't necessary. She used the excuse that she had to defrost everything, but that's not our fault that you want to do that before closing operations. Another client was watching and they also started arguing with her that she was being rude and rushing them (since they went in few mins before we arrive) shouldn't be having someone who doesn't want to work night shifts or wanting to...
Read moreThe reason for my rating is because it was about 1/2 hour before closing and there were two people being served, then a group of 4 arrived right before me. So there was the one girl serving and another taking her sweet time putting in some pints into the freezer. She saw how many people were stacked up and still didn't make an effort to rush it. When she was done it was my turn so when she faced me I see that her shirt is filthy! It was super gross and it looked pretty bad (in my opinion). Her ice cream scoop servings were minimal as were the toppings. Even though I asked for extra whipped cream and nuts she barely even put any on. Not once did she offer a friendly smile or anything.. She does not represent the BR...
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