Jollibee — Restaurant in Anaheim

I have never been more disappointed in my life! I thought I’d dine in instead of drive thru as I usually do at the atresia location, but the bakery caught my attention. I come In to order at jollibee and the cashier James informed me they were out of spicy chicken. I was devastated but I thought I’d still give this place a try. He then went on to take our order and asked for my name and then went on to laugh and made a comment about a singer and started to sing a lyric. I thought it was funny at first but then he kept getting distracted by his co workers and stopped paying attention to my order. I then receive my food and I got steamed rice instead of adobo rice. He said it was an additional charge so I said it’s fine I’ll pay for it and then I realized it was one pie he gave me when I ordered 2, so he charged me for that too. I then had to come back to the counter for my cup since I didn’t receive it, I noticed crumbs inside my cup so returned it and kindly asked for a different cup. I go sit down and the tables were all dirty, so I kindly asked if someone can hand me a towel and I’d be happy to clean it myself. The workers all played “rock paper scissors” to see who would clean the table. I thought this was absolutely rude. I then FINALLY sit down to try and enjoy my meal and I noticed my “deluxe sandwich” did not have tomato or lettuce. I was so scared to even go back and ask the manager but I went over with my receipt and he said “there’s an additional charge” which mind you I had already paid for my DELUXE sandwich. I was so upset at this point and the workers all thought it was a joke ! They also forgot to give me ketchup and another worker counted 5 packets in my face and said “I hope this is enough” I am livid. No one should have to go through this ! It’s only a fast food restaurant I understand the circumstances but this place really needs better staff and more discipline for their employees and cleanliness in the location. I will never be returning to this location and will be letting friends and family know to continue going to the...

I haven't had Jollibee's in a hot minute since moving out to OC so I was honestly excited to finally get it again yesterday. I usually would frequent the Rancho Cucamonga location that's located within a Seafood City so it was different finding a stand alone Jollibee out here in Anaheim. The restaurant is pretty big actually, they offer a lot of seating for their customers which is nice. I love the huge jolli bee statue in the front too. Cute for taking pics!

When I got there they had a few customers waiting to get their food and only one person in line so we got to order pretty quickly. The gentleman taking our order was clearly new so he was a tad slow with getting everything down but we understood why. This particular location does have a Red Ribbon bakery attached to it so it's perfect to go get some snacks or dessert while you wait for your food to be ready. They were actually pretty quick with getting our order out but I did see upon walking in that they were fully stocked on their chicken so that's probably why.

I must say their chicken at this location is much bigger than the Rancho location. By a lot! The pieces that I had were nice and crunchy. I personally like the spicy flavor, adds a nice kick to it. The chicken paired with rice and a heaping of they gravy sauce is so delicious! It's my favorite meal at Jollibee. I did end up trying their Aloha burger for the first time and honestly I'd probably skip it next time. The quality of the meat patty was a bit odd. Not sure what they use but it wasn't really what I was expecting. I think next time I'll have to see how their spaghetti is because that was also a favorite of mine at the Rancho location.

I'm giving 4 stars because I did enjoy their chicken, rice and gravy! I'll have to come back to try more of their menu.

P.S. - Don't forget to order their Pineapple quencher! It's honestly just pineapple juice but it's so refreshing and pairs well...

Absolutely ridiculous experience yesterday, as usual at this location, but this one was really baaad. I don't even know where to begin. First of all, I came in before it got busy and thought ok, maybe it won't take so long. Man was I wrong. Few minutes after I ordered, there was a line to the door. I still thought it would be ok, but 10-15 min pass and people who have ordered after me began receiving their order before I did. I decided to follow up with my order and they haven't even started on it. I'm pretty sure they wouldn't have even worked on it unless I reminded them. One worker finds my order and says he would work on it, but then gets carried away doing other things. I had to ask AGAIN for someone to work on my order. At this point, 30 minutes have passed and I'm pissed. I complain that I've been waiting for so long and others after me have been getting their order, and all I get is "I'm sorry sir, I'm sorry sir." You're sorry? Yeah, me too. What kind of sorry customer service is that? Then after 40 minutes I finally get my order, and I still had to remind them of things they were missing. On top of that, I wanted spicy chicken but I was given original instead. I bring it up to them and what do you know... all the spicy chicken was distributed to customers who ordered AFTER me and they told me I had to wait ANOTHER 10-15 minutes. Are you kidding me??? So I just decided you know what I’m tired of waiting, just give me the original chicken and give me my order. No compensation, no nothing to make things right from the workers behind the counter. Just "sorry, sorry about that sir." What a joke. I don't know what's going on with the employees but their customer service is terrible. Managers, you need to retrain your staff. This is completely unacceptable. Needless to say, I will not be...