Crumbl — Restaurant in Anaheim

This is the most horrible Crumbl place I ever been. Employees have zero manners when it come to resolving issue. I order a Dubai chocolate brownie ahead. Note: I preorder this. When I arrive, they said they “sold out”. I told them that I preorder the item so why they don’t save it for me and gave my brownie order to other customers. They gave vague explanations that make no sense at all! “It sold out because so many people buy it”. It make no sense because it not like I order it in person. If this was in person order and it sold out, then I understand. But this was a freaking preorder!!! You as Crumbl employee are suppose to hold the order for your customer when your customer order ahead of time. It make zero sense to say that it sold out because many people bought it when the order was made beforehand. You need to teach your employees manner when it come to talking with your customers. They look like they don’t even care about the customers at all!!! They gave vague answers that make zero sense, they don’t offer anything like “I can help you with refund or would you like another dessert instead or help customers look for locations that sold this item. Overall, this place deserve zero star for poor customer service. I left the place...

Very very disapointed with my recent delivery orders from this store. I paid double the delivery fee to have two seperate boxes delivered to the same address so that thoughtful ndividual notes could be printed to two kids on the boxes since a single order eouldnt allow for seperate notes. Upon delivery i learned that the store had only half hazardly chicken scratched "to " and "love " on both fisregarding the notes i had requested. Nobody vontacted me to let me know there would be any issue with my request either they just sent it that way looking awful. I tried calling rhe delivery driver it connected me to and no response. I left a detailed voicemail at the store no response. I tried the online chat customer service no response just indefinitely says busy high volume. I tried calling leaving anothef message, nothing. I want at minimum the extra deluvery fee refunded and an explanation as to the extremly poor service at this location. I have never had an issue ordering local delivery where i live so i am dissapointed that this location is so terribly managed. My advice to to choose another company for your sweets delivery gifts to...

Visited crumble in Anaheim for the first time on 1/13 The atmosphere felt tense as soon as I walked in, there were about 4-5 women working none of them looked up greeted or even said hello. only one of them looked up at me and then continued her conversation with another employee Im not sure if this is normal for crumble employees to not acknowledge someone standing by the counter ? As a first time customer it would’ve been nice to maybe have someone ask if I had any questions or simply “order at the kiosk when you’re ready”. I didn’t feel comfortable asking questions when I already felt like an inconvenience the moment I walked in. It took me a second to realize I have to order myself, there’s just a sign that says “no cash”. I always like to tip but in this case I felt customer service was lacking so I opted out for the tip. The inside of the store looked a bit dirty. The cookies were okay, the chocolate peanut butter one had a weird after taste. I probably wouldn’t come back to this location based on...