O'Reilly Auto Parts — Local services in Angier

Customer service has improved since the exit of certain individuals. In addition, most of the workers actually know something about vehicles besides turning the key and pumping gas, where as previously it seemed the only requirement to work at the Angier location was being a young female who looked good in tight jeans. I'm giving three stars because ordering parts that are not in stock is a huge requirement for an auto parts place. Very few items I have ever ordered from this particular store have been delivered in the time frame promised. I'm not talking about parts that were supposed to be there in the morning and get there in the afternoon. I'm talking about parts from a DC or hub being delivered days later than promised and leaving me wondering if they were actually ordered when the parts pro said they were. I only have one car so when it breaks down I have to skip work and miss many more days of work because of late deliveries. I try not to order from here because even if the part is cheaper at Oreilly's in Angier, I know that it will cost me more in the long run from...

I called this store asking if they could turn my brake drums. They said they could so I leave my drums there. Then I call back a week later and they say they can't do it. Usually Oreilly's are great, but I was disappointed here. This was the only Oreilly's that said they could turn my drums so I drive about 30 minutes to get there, only for them to not even be able to do it. Don't advertise a service if it can't get done.

Not to mention that they only have ONE employee who can even perform this service. I would recommend not even advertising being able to turn brake drums if the entire store is relying on ONE person's skills. I couldn't even ask the ONE person why he couldn't turn them because he wasn't there that day. The employee I talked to didn't know why, because again, only ONE employee has the skills and knowledge to be able to perform a service advertised on the front of the building.

Usually I don't leave reviews, but I was genuinely disappointed. I had to make a trip of 2 total hours for nothing. Just really disappointed. At least they...

I went to the O'Reilly in angier yesterday. The employees that worked there were extremely helpful in getting everything that I needed. I also bought a steering wheel cover because my sterring wheel is made out of leather and gets extremely hot in the afternoon. I couldn't get it on the steering wheel myself so I went back inside thinking the one I got was too small. One of the employees came out and actually put the cover on my steering wheel himself. He didn't have to do it all. But he did. I work in customer service myself and the customer service those employees had was unbelievable. They were so kind and helpful and went above and beyond what most people expect. I was very impressed by their kindness and helpfulness they displayed. I will start going to this particular store in angier from now on. I've never had an employee of any place be so kind and helpful. I really appreciate everything they did for me...