Dave's Jewelry — Local services in Ankeny

My friend has taken many pieces of jewelry to Dave and spoke highly of him. I took my wedding bands in to get sized. I wanted to go from an 8 to 7.5. He told me I needed to go to a 7. My fingers fluctuate all day so I didn't feel comfortable going that low. I told him that. He told me that he didn't know who my jeweler was but he has been doing this for 40 years and if I want my ring to sit tight I needed to go to a 7. We finally agreed to agree 7.25. I picked my rings up and they fit perfect that day. Over the next month I fought daily to get them over my knuckle. I went in to ask them to measure it. They actually sized it to just under a 7. The first lady told me I would have to talk Dave about what could be done but he wasn't in. The next lady who overheard stepped in and pulled my original request. She agreed they messed up. She said it would he and least 2 weeks. My husband later called to request a rush since it was their error. After 3 calls, Dave finally called him back. He tried to accuse my husband of being irate with his staff. He promised a week. I called today as it was a week. They called an hour later and said it was ready. I went to pick it up and it fit. Reviewed it after I got in my car and realized my 3 bands that are soldered together are all 3 different sizes, don't line up and my engagement ring has been shaved to nothing. I took it back in. The lady took it Dave. After a few minutes of him pounding on it, he told her there was nothing more. He finally brought it out to me. He told me he didn't originally solder it, so he couldn't help how it turned out. After going over all our conversations, he got mad and told me there was nothing more he could do, we were done and to get out of his store. All in front of another customer. I asked for my money back and he told me no we were done. I told him I wasn't done and will surely share my story. I took my rings to Helzbergs. My original bill of $150 at Dave's has cost me another $300 to fix his mistake. He took took much gold off and they have to add to my bands. My husband called to discuss with him and he said we are nothing but East siders and don't know what we are talking about. Said there was nothing more to do. Refused a refund as he did work. Refused to make it right. When my husband told him he was recording him and that is no way to talk to a customer or run a business he said well bring me pictures and I will fix it. Hell no. We will never recommend or use him again.

Update: received a call from helzbergs yesterday 1/10. The new estimate to fix this is $646. It is just heartbreaking the damage that is done. I will pay any amount to have this repaired. It is my wedding band. However it will never be what I got married with since so much was taken off the shank and it has to be redone. It will now look like 2 rings instead of...

I have had two occasions to take my 35 year old wedding rings to Dave's for repair. The first time the diamond fell out. I didn't think I could afford to have it put in or even if it could be done correctly. After the inspection I was assured the repair was possible. In addition to putting the diamond back in, it was suggested the wedding band and diamond band be soldered together as both were wearing thin. I asked if this could be accomplished before Valentines Day. They said they would do their very best. They didn't have much time but within a few days I received a call that it was ready to be picked up. I couldn't have been more pleased. I did not wear it until Valentines Day. I flashed my hand around until my husband saw that I had my rings on. He said it was the best gift for Valentin's Day he had ever received. Then this past month my old rings prongs were in need of repair again. Once again they examined what needed to be done. It was expected the prongs that needed to be dealt with my take up to 3 weeks. I received a call in less than 3 weeks and was totally pleased with the repaired set. Once again the rings are on my finger where they belong and my finger no longer feels bare. Thank you for the great opportunity to recommend your service to anyone wanting personalize service,...

WE LOVE Dave's Jewelry . From a custom engagement ring to elegant 14k gold earrings, a timeless pearl bracelet, and our stunning wedding bands, each piece has exceeded our expectations. The craftsmanship and attention to detail in their custom work are unparalleled.

What sets Dave's apart is not just their exceptional jewelry but their outstanding customer service. The team at Dave's has been instrumental in guiding us through each purchase, making every step of the process seamless and enjoyable. Their expertise and dedication have made us feel more like family than customers.

Despite living out of state, our loyalty to Dave's remains unwavering. Their reliable drop shipping service, complete with insurance, allows us to continue supporting our local favorite from afar. This level of trust and convenience is why we exclusively choose Dave's for all our jewelry needs.

We cannot recommend Dave's Jewelry highly enough. Whether you're looking for a unique custom piece or a classic design, Dave's Jewelry is truly in a...