Strawberry Patch — Local services in Ankeny

I wouldn’t even give a rating of 1. Abby was the rudest manager I’ve ever met. I went into the store and ordered a shirt for an extended size. The gal working took down my information. I said I needed it in 2 weeks, which they said would be no problem at all. I didn’t hear back from anyone for a week so I called to check on it. The person working had no idea about the order and told me a manager would call me. No one called me back so I went into the store. It wasn’t done and I was told a manager would call me. Once again no one called me back so I called to check on it. I talked to Abby and she told me she would check on it and call me back. She never did so I called her again. She was very rude to me and gave excuse after excuse for not returning my calls. She never apologized for her terrible customer service and when she said to me “Do you want the shirt or not” I couldn’t believe people really treat their customers so bad! I have shopped at Strawberry Patch many times but I will never go back to that store. I will not give them my business and I will tell anyone asking about the store, they have the worst customer service and think that using Covid as an excuse is acceptable. Abby should feel embarrassed at her rude and unacceptable LACK of...

Kids. Like legit kids run this store. First their POS system is the original from like 1970. I asked to buy a gift card for $20. They needed to know who it was going to because they were going to Hand write it in a book to make sure that person claims it? So what if the person I bought it for gave it to his kids to use, would they be denied? Then she charged me tax to purchase the gift card. I explained that taxes shouldn’t be charged when buying a gift card but only when USING the gift card or you’ll be charging customers tax twice. The child behind the counter told me I was wrong and taxes are charged when purchasing them. This place has been hit or miss with me multiple times, think I’m moving on to...

Very disappointed,I like to shop locally went in to order 2 shirts placed my order was told they will call when ready wasnt given a time frame which was fine didnt need for 4 weeks. 3 weeks later heard nothing so went in and was told he (the owner) remembers me but he has had a bad time with help so he took my nunber and said his assistant would call me the next day. Its been a week later and still no call. I understand it wasnt a huge order but I could've had future orders but they lost...