Helzberg Diamonds — Local services in Annapolis

Absolutely amazing experience. My fiance and I went in together to look at engagement rings, to see what they had and search for the perfect ring. Mission accomplished!

Addie Sutton and Cheryl L'Heureux gave my fiance the star treatment and made her feel like a princess. They even gave her coffee with cream and sugar. (We woke up extra early for a 3 hour event that morning, so the coffee was extremely appreciated.) I would be on other side of the display counter, asking questions about cuts, clarity, etc. and I see my fiance on the other side having the time of her life.

Addie and Cheryl answered all of our questions and even gave us info on upcoming events. We showed them pictures of rings we liked, so they could get a sense of what we were looking for. Next thing you know, my fiance and I are in the sidebar area putting in an order for a beautiful customized engagement ring.

Less than a month later I went to pick up the ring. When I described the ring to Cheryl, she automatically knew exactly where it was out so many other rings ready for pick-up because of the unique design. She examined the ring for me, double-checked everything, and walked me through the "birth certificate" of the diamond.

The ring fits perfectly, looks fantastic on my fiancee's hand, and the ring doesn't catch on anything (hair, clothing, etc).

Addie and Cheryl, thank you so much. We'll be sure to stop by and show you pictures of...

Helzberg Diamonds, the best diamond store. I bought there my engagement ring, wedding ring and many other jewelry. Even to send them abroad to other countries. I have bought for my family and some gifts for friends. I always buy the care plan, because it’s worth every penny. For example, My wedding ring got broken and I lost some diamonds. Well, they fixed them both (band and ring), they replaced the lost diamonds and I didn’t have to pay any extra.

The rings looked brand new, shiny and I didn’t even notice any difference from when I bought them eight years ago.

And did I tell you about the staff there. It is amazing! They treat you like you deserve!

You could think that the jewelry is more expensive there, but it’s not. If you compare the prices, think about when you get your pieces broken, you have to pay for fixing them in other stores, here is when you know it was better buying at Helzberg.

Another problem is that the other stores can be sold to new owners, then you are stuck with broken jewelry that the new owner won’t fix for you. (I already had this problem with another store in the past). Of course, you won’t have that issue at Helzberg. Think about the advantages. Please don’t hesitate to ask questions if you need any more information.

The pictures here are a gift for a “quinceañera” in Nicaragua. I got it at Helzberg.

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My husband bought a beautiful ring five years ago from this company. I normally take my ring to this location because it is closer and they can inspect and clean it. While I was at work, the big diamond fell out of my ring. I took it to this location after work because we have a lifetime warranty. The rep advised me that the ring should be finished in five weeks. I said OK. Week six, I called and they advised me that they will send an email to the corporate office because my ring did not arrive yet. I asked if it’s finished and they said yes it should be finished and I they will call me when it’s ready for pick up. A few days after, they call my husband and told him that they could not fix The ring and I could pick one on the website with the same value. What makes me so upset is that they should I have communicated with us at least the second week and let us know they could not fix the ring instead of having us waiting for six weeks thinking that we will get a ring. This was a big inconvenience and lack of customer service and professionalism. I will never use this location again. Thankfully, I took my ring to Pentagon city location and they will fix it and return it...