RMC Tyler Center — Local services in Anniston

I called today with an urgent order from Urgent Care to get a CT scan as soon as possible, as I may potentially have pancreatitis. I was referred to RMC Tyler Center for the scan.

When I called to schedule, they refused to help because I didn’t have a prior authorization (PA) number. I went back to Urgent Care and contacted my insurance, who gave me a specific number for RMC to call in order to obtain the PA.

The first person I spoke with at RMC ignored my request. I called again and was told they still wouldn’t make the call to get the PA. I reiterated that they were the ones instructed to call — as directed by my insurance — and they flat-out refused.

The lack of support, compassion, and willingness to help during a time-sensitive medical situation was extremely disappointing and...

Went to get a massage today and spoke to the lady at the front who was writing a note that I was there to for my appointment. She looked at my like I wasn't supposed to speak to her.There was a sign on the front desk that they were going to lunchand to sign in. There is no where to sign in for the massage. I called and left a message that I was there. No one came to the front desk to check if anyone had signed in. About 25 minutes later I called again and left a message that I was leaving and to call me to reschedule. I have not received any calls from them. I'm uncertain if I'll go back to get a massage from...

It took be 3.5 hours to get what suppose to be an MRI, simple one to last 30 min.,on my lower back. I complete it, they then inform me that they now need to do contrast. It took 2 nurses, 5 stabs to finally get the IV. (I get blood drawn very often, so it wasnt me). I then wait to get what they say will only be 10 min more of the MRI and it's actually 20. Here's the kicker, I wait 2 weeks for the reading at my Dr., they never received the results from Tyler!! Now i have to wait LONGER, with pain for them to track down why and...