Ethan Allen — Local services in Arlington

Updated 5-21-24 I have 2 choices of thought. EITHER Corporate withheld information about the chair from their sales people or 2) the salesperson misled me into believing I was getting a quality chair that met my needs. IF the person knew of the chairs limitations and FAILED to disclose this information to me ahead of time (which would have allowed to the MAKE A FULLY knowledgeable decision as to whether or not I wanted the chairs) this would have been a fair sell..but they DID NOT. Probably knowing that no intelligent person would not have purchased the chairs thus losing a $9000.00 sale. This practice is illegal and makes Ethan Allen LIBEL for non disclosure of information. AGAIN I STRESS. "BEWARE"

BUYER BEWARE.. Company uses "Bait and Switch" sales tactics. What you see on the floor ( and subsequently purchase ) is not what you receive. They DO NOT stand behind their claim of customer satisfaction. They turn the blame on you for not using the furniture correctly. Someone please explain to me how we used a recliner incorrectly. We purchased 2 Alden chairs in September 2023. They were delivered around October 2023. By the end of November, the cushions in my chair had fallen part. The seat cushion became a hole, the back cushion became a concave depression and the head cushion also became a depression. There was ZERO support in this chair. I purchased a king size bed pillow for my back but this didn't help with the lack of support in my lower back and hips. Ultimately had to switch back to my beloved Havertys recliners. You could actually feel the material tearing under your bottom. AND only 2/3rds of the arms are padded. Discovered this when I had to press my arms into the chair to stand up ( in order to get out of the hole I was setting in). MY arms were met with pain because you can feel the raw edge of wood under the leather. The wood is not even rounded off. It's the hard edge of the cut when it's milled. There is NO padding (which should be covering the entire arm of the chair). They asked me for photos along with the label located under the seat cushion. (This is when I discovered where that the chairs are made in Mexico). I sent them the pictures. They sent a man out to inspect the problem. He whole heartedly agreed the chairs are bad. When I mentioned all this they side stepped the issue by blaming me. They know about the filling being used because someone in corporate has to authorize the purchase of this material. When we bought the chairs my husband and I entered the Arlington store. I was in my wheelchair. I was honest with Sara. I told her what type of chair I needed and why. I even told her my weight at the time. (240) I explained that we currently have 2 beautiful leather recliners from Havertys that rock and swivel..but I can't use them right now because I'm unstable and don't want to fall and break a hip. Told her I needed a fix based chair that didn't move. She immediately directed us to the Alden recliner. It is a lovely chair. Both my husband and I liked it so we purchased 2 along with a love seat. At no time were we given instructions that we could only use the chairs in a specific way. We've always thought of Ethan Allen as a quality store with ethics. This is no longer the case. It would appear they only care about getting your money then basically giving you the finger. They were kind enough to offer us 40% off on the purchased of a new recliner. SERIOUSLY!! I'm more stable now. Started regaining strength by December 2023 so I'm now back in my beautiful Havertys recliner ( that by the way is still perfect after 3+yrs. as the day they were purchased). These Aldens chairs will end up on the curb for trash within the yr. There was a time you could trust anything that came from Ethsn Allen. Their furniture could become something passed down within a family. NO MORE. Save you money and you sanity. The darker brown chair is what we sat in in the store. The lighter car is the broken down chair after...

The easy part was picking out the fabric and furniture. That’s where the “service” ends. It took 8 weeks for the furniture to arrive, which we expected. However, the headboard and frame could not be attached to each other because the headboard didn’t have any hardware. The delivery people wanted to take it back to the warehouse, but we kept it anyway. We tried to reach out to our decorator at the store, but she was “busy” and couldn’t talk to us. The manager at the store said it was not their problem-they had done their job and ordered the furniture. Several messages left for the regional director were never returned. A third party furniture maker had to come and repair the bed, but he had to damage the headboard a bit to fix it. The quality of the furniture is good. It’s a shame that there is really no service after the sale. And there is no ability to “trial” a mattress. You have to buy it (and they are very pricey) and hope for the best. They are really behind the times in...

We contacted Kimberly Lamb to assist us with changing the furniture, art and ambiance of our large living room and dining area. Kimberly came to our home within days and measured all aspects of our living spaces. Within two weeks, Kimberly presented us with a meticulously prepared presentation of her proposal of furnishings including rugs and artwork. We were highly impressed with Kimberly's thoroughness, listening skills, and interior design expertise.

The day after her extensive showroom presentation, she put us at ease with all of our choices by bringing a cart full many elements of the design project to our home (fabric samples, rug samples, artwork, even a lamp). She even measured the spacing of the artwork once she arrived.

It is rare to find someone who is so gifted in the artistic field of interior design and also highly conscientious and disciplined on the execution side. My wife and I have great confidence in Kimberly and highly...