Goodwill Store and Donation Center — Local services in Arnold Township

This store in particular is clean, well organized and the staff are friendly and helpful. It is also tiny and completely lacks several sections that other stores have - namely jewelry and holiday sections.

So that leads me to ask the obvious - where does the jewelry go that gets donated? To another store? Online to be sold on either of their two apps?

But even aside from that, the shelves are just generally lacking much of any worth. Mostly low quality or broken, stained, missing pieces, half used up junk. I know good stuff gets donated, because I've donated more than my fair share myself. I just rarely see any in the store. Is it going somewhere else with the jewelry? To a busier store to fetch more money? To be sold online to fetch more money?

Either way, when you remove all the best treasure from the treasure hunters only to be sold online for top dollar, the treasure hunters will look elsewhere.

The prices in all the St. Louis area Goodwill stores seem to be crazy high for what they offer. The last several times I've left empty handed because used $1 store items are not worth $4!

Why would I buy things used from you that I can get new online or at big box store up the road for less money? I've seen things in your stores with price tags from other stores still on them and you have priced them EVEN HIGHER! At least take off the other tag so it isn't so obvious how badly you are putting the screws to us!

I watch YouTube videos of people shopping Goodwills in others states and the prices, the items on the shelves and the extra coupons and discounts are AMAZING! I wish the ones around here would take a lesson.

I went to two locations of the "other" (rhymes with Wavers) thrift store recently (I had never been) and had flashbacks to how good Goodwill stores used to be. I hope they take off put in some more locations. Good and plentiful merchandise, sales, coupons in my email, a points club, self checkout, newspaper to wrap my breakables. I can't wait to go back. They even give you a coupon if you donate. That seems so obvious now!

C'mon Goodwill. Yall need to find a better balance between profit and customer experience. Because when it's not fun, I never find anything good, I mostly walk out disappointed and empty-handed, it isn't worth my time anymore and I stop coming. Is that...

There’s a reason I don’t donate to Goodwill and today was a perfect example of why. There was a line to donate. How wonderful right? People willing to give away their possessions for free. I waited in line patiently and when my turn came to donate my clothing, the woman didn’t say a word besides “here you go” and rolled the tub to me. I didn’t get a “hello”, “good morning”, “how are you?”, and most important, didn’t get a “thank you” after my items were deposited. I did however give her a thank you and still did not receive a response. I should have waited like I wanted and given my clothing, purses, and tumblers to St. Vincent’s. I’ll be doing that from now on. I felt like turning around to ask for my bags back. If you are going to have employees working with the public who donate things for free, they should at least have manners even if they are fake. I gave away very expensive items and because of that I will not be coming to this...

Miserable customer service. Went to drop off donations and arrived at 5:45pm. Store hours say until 6pm on Sundays. The donation hours are taped over. I get out and walk around to the back of my vehicle and the employee inside is waving at me like he's cutting me off and shaking his head. I shouted you're closed? He nodded his head and walked back inside. Looked up online to find out most store donation hours end at 5:45pm on Sundays but can vary from location to location. Ok fine, if the Arnold location donation hours at 5:45 like the website says, I did arrive AT closing, but there is no way to know since the hours are taped over. You should have taken my donation when I got there. There were only a couple small boxes and after all I am trying to GIVE you things so your company can make money. To turn away business like that is ridiculous. Guess I'll take mine to the Salvation Army...