Tru Nail Spa — Local services in Artesia

Made an appointment at 11, they told me to sit down at one of the manicure tables and that it'll be a bit, nothing specific. 30 min later someone asked me what i wanted and seemed confused when i said i wanted a dip manicure with a little bit of length. He then left to go take care of the other person in my party. I didnt know what was going on, and my party and i were left guessing who was going to help me, and eventually asked questions to figure it out. Turns out someone else was going to help me but didn't even bother to tell me or turn around and look at me. I'm currently pregnant, so i left the table and just waited in the front so i didnt breathe in too many fumes. 1 hour after my appointment they said they were ready. Are they nuts? This is unprofessional- not how you run a business. They need to work on communicating with their customers and honoring appointment times. Terrible,...

They have no concept of what an appointments is. As you can see from the several other reviews of this place, this place has screwed over many other people. My wife was told to wait for over 1.5 hours after her agreed-upon appointment time and they hadn't even gotten to her yet. They kept saying 15 more minutes over and over. So we decided to just leave.

She was able to make a same-day appointment at a different nail place that actually knows what they're doing and can manage their time.

Only come here if you're willing to risk wasting your entire day waiting here. Please heed my warning. My wife was in a time crunch and was so upset, and I'd hate for anyone else to have to go through this.

This nail salon is too greedy to keep space for their...

They do not honor their appointments on time. I was the first appointment and had to wait for the owner to show up. The owner (Tru) did my nails and the whole time he was barking orders to his staff. He had the portable phone on him and took all the calls himself, telling the callers when they could come in and not making a record of it in an appointment book. It was very hectic, cramped quarters and he kept asking what salon I used to go to then proceeded to run them down. He and the gal next to him kept exchanging tools and using them on me and the...