Aaron's Rent To Own — Local services in Asheville

Even though they really overcharge (as all rent to own places do), I used to think that they were okay until recently. My husband bought a riding lawnmower there. When he made his final payment he was sold an extended warranty, if he continued making monthly payments on the warranty. To sell the warranty, the salesman stated that as long as he was paying on the warranty, the lawnmower was covered. On July 5th, Aaron's took out the payment. On July 7th, my husband called because the lawnmower wasn't working correctly. He was told that the warranty expired July 2nd. This month, they took money from the account again. They have been called multiple times about this, but no one working ever knows anything, and will have "a manager" call back. No one ever calls back. Looks like the BBB will be the only way to stop them from continued theft from my...

This place is rude. They have a delivery guy who loves to tell you all the problems at that store while cussing and bad mouthing the other employees. Refused to help me with the understanding of the item. But didnt mind being late. Even though talking to the store manager he clearly seen he was in traffic for 10 mins(due to gps). But showed up an hour late?? The store is barely 15 mins from my door to theres. There was only one item(my item) in the truck. Store manager isnt helpful either.just thinks you want free stuff I want the item gone and they can keep the contract and stick it else where. Not wanting free stuff. Stay away from this place. You'll be paying double the price you can buy it for and getting attitude and disrespectful employees...

Absolute worst customer service I’ve ever experienced!! I work in customer service myself and if I spoke to customers the way a store manager spoke to me I wouldn’t have a job. I have always made my payments on time. I was currently going through a situation and divorce and called to see if I could make a partial payment or ask for an extension. The way the manager spoke to me was completely unethical. As if that was bad enough he cancelled my lease without my knowledge. Never again will I ever get anything from Aaron’s and I will also make sure that people know about this throughout the community. Completely unacceptable to ever speak to a customer the way I...