Bass Pro Shops — Local services in Ashland

I would like to take this opportunity to leave a review for Bass Pro Shops at 11550 Lakeridge Pkwy, Ashland, VA 23005.

Earlier this week I went to Bass Pro Shops for some basic shopping, comparing prices but mostly looking for some apparel. I found an item that I wanted and went to the cashiers desk to check out and I want to compliment the customer service I received from Mrs. Delores.

Delores greeted me very politely, friendly and had a great attitude and welcoming personality. She was patient during our interaction, very sweet and helped me a lot with some information. She asked me if I was using a Bass Pro Shops credit card that day, and I told her no because I did not have one. When she found out I did not have one she offered to help me sign up for one, but at the time I was not ready to pursue a new card. I did ask her though what are the benefits of having one and she took the time to respond with all the benefits and extra savings I could receive. She explained how I could get percentages off purchases, and how to build up points I can redeem in the future. Any questions or anything I didn’t understand she was able to guide me in the right direction.

During the end of my visit, she gave me my receipt, and I complimented her for all her help and customer service that day. Delores then showed me on my receipt where I could fill out a survey for a chance to win a $500 gift card that I could use for future visits if I were too able to receive that prize. I asked Delores who her supervisors were, and she told me Mrs. Elisabeth and then the GM Mr. Matt. When I got to my car I called the store, spoke to Mrs. Elisabeth and was on the phone with nothing but the best things to say about Mrs. Delores. I think from her name badge, it said she has been part of the Bass Pro Shops family since around 2013 or 2015. Bass Pro Shops and the staff are lucky to have her, because if she treats all her customers like she treated me that day then I’m sure you’ll have great returning regulars.

I’ve never had a bad experience at Bass Pro Shops, and I hope I never will, but these days sometimes at businesses it is really hard to have great employees who really treat customers well. Anywhere you go now, occasionally you get an attitude, employees being rude, impolite and unhelpful. Theres days where when you go into a business you almost don’t even want to because you don’t know how you’re going to be treated. The day I walked into Bass Pro Shops this week, I really wasn’t having the best day and didn’t really feel like shopping that afternoon. My attitude changed when I was with Mrs. Delores, and she really made me feel like I was more than just a customer. I cannot express how sweet she was to me and her whole energy, professionalism and character really made me day. I can honestly say I walked out of that store feeling a lot better than I was when I walked in, and I thank Mrs. Delores for that.

To the individual or business that is listed as the verified owner for this Google Business Profile, please identify Mrs. Delores. I hope she is recognized for her outstanding efforts and...

I am giving the one star for the boat service department; not necessarily the entire store.

We bought a new pontoon in March 2022. It ran well last summer. This summer (2023) we used the boat 4 times, getting stranded 3 of those times. We took the boat several times to the service department at BassPro and they kept saying it was bad fuel. I drained the tank (30+ gallons) each time, the chances of getting bad fuel 3 times is slim to non. On one occasion, the then service manager said "We know it's bad fuel because we put a paper towel in it, pulled it out and it lit on fire". I swear that is a 100% true... they were shocked a gas soaked paper towel lit on fire. At that statement, I told them to not touch anything, I will take it elsewhere. I took it to another shop, and they never got around to looking at it, so I took it to a third shop and they did exactly what I said to do to duplicate the issue, and where able to diagnose the issue as a bent/clogged vent line for the fuel system. Such a simple fix that cost me an entire summer of boating and 10+ hours of driving back and forth to BassPro.

When I picked my boat up the last time from BP, the service department was closed, so the sales person helped me get it unlocked and such, he said he wouldn't trust the service department to work on his lawnmower!

The first issue was June 3, 2023 and I received a call that the boat was fixed on October 13, 2023. I do not blame the new shop for taking so long. They have a great reputation and a long line of customers; which now I see why. They actually work and fix things.

The store manager of BP has offered $100 gift certificate for my troubles; which I appreciate the gesture, but like I mentioned, 3 trips to BP which is 2 hours away, 3 tanks of ethanol free fuel dumped, loss of use on a brand new boat for an entire summer--$100 doesn't really make me feel whole.

BP corporate, Tracker, and Mercury were all less than helpful this entire time. No help or compensation or anything. I even said to give me a good offer for my boat, and I'll buy a new on this year. They offered me $13,000 for a boat I paid $28,000 a year prior. I know Mercury has a good reputation, but I don't think I will be purchasing another one. I certainly will not be buying another Tracker or any motorized...

I visited on a Saturday afternoon around 1PM and they were not busy at all; I went in looking for three specific things. First, to the archery dept. where I was unable to find what I needed after wandering around through the entire area; no employees were there at all. Next, I went to the hunting section where I was unable to find what I after wandering around through the entire area; no employees were there at all. Lastly, I to the camping area and found what I wanted, but on an end cap and the wrong color, so I looked for the other colors and was unable to find them after wandering around through the entire area; no employees were there at all. Finally, I went to the customer service desk to ask where the items on the end caps were kept and she radioed repeatedly until finally someone answered. It turns out, they are in a completely different area (different floor) from the end caps. That's fine; my issue is that the customer service girl (guessing high school) seemed like I was a nuscince to her and the other girl she was talking to acted the same although she never stopped leaning on the counter. Absolutely horrible customer service. Do yourself a favor and just order online or better yet, order from somewhere else because Bass Pro's prices are inflated.

Edit: Tuesday 2/15/22 at 1pm. Lots of employees around but only 1 register open. I went to buy one thing and there were 4 people in front of me. The "lead" front end woman made eye contact with me and then walked away stocking other registers. After several minutes of the line not moving and no other lines open, I put down the item and walked away. Never again will this store get my business! Downgraded to 1-star, which still...