Subway — Restaurant in Virginia

I came in with a friend on our lunch break. We ordered online separately and decided to stay in to eat. As we opened our sandwiches (we each got two), one of each of our sandwiches was wrong; I had a teriyaki blitz with no cheese on regular artisan bread, and my friend had a teriyaki blitz with cheese, extra peppers, and on cheese bread. It's nothing big; mine was on the wrong bread, and hers came with no peppers even though she requested extra. We brought this up to the associate and, who I assume was the manager, and the assumed manager doubted that our orders were wrong. We gave them our wrong sandwiches, and they looked at our receipts. When I said mine was on the wrong bread, they looked at my friend's receipt and tried to tell me it said cheese bread, to which I responded that it was not my order but hers they were looking at. They remade them, and we were satisfied with that, but the comments of the manager were quite rude; my friend ate half of her sandwich before realizing there were no peppers and the manager felt it was necessary to say why did she eat half of it before she noticed. Then, receiving my new sandwich, I opened it and realized there was cheese even though i asked for no cheese(I am lactose intolerant) I brought this back to the manager simply saying that there was cheese on it, to which he replied that the sandwich comes with cheese, and his associate told him that I did indeed order with no cheese; he then tried to defend himself by saying that I should place my order differently and put it in the special instructions because they can't see when it says “no cheese”…on the contrary, my first sandwich where the only problem was the bread, had no cheese, and the receipt that they stick to your sandwich bag says every ingredient you want on your sandwich and nowhere did mine say cheese he was basically blaming me for his mistake…but instead of meeting me with politeness like I did him, I was met with rude comments, he complained about remaking the sandwich for the 3rd time due to me having a problem that he created and asking if I was 1000% sure if its correct this time in a snarky way as if I were in the wrong or came at him rudely. I submitted my order accordingly and approached him politely, I responded about my order being wrong in a polite manner, not like a Karen, and I was met with such rudeness due to an employee mess up…I understand food industries can suck to work in; I have worked in it before, but taking out your frustrations and anger on a customer who is being polite is so frustrating and disappointing. I also ordered a chocolate chip cookie and it was burnt and hard but I didn't bring that up. This was a terrible...

Let me start off by saying my expectations when I go into a Subway are not high but I expect competent people and decent food. This Subway location has neither. I was there around lunch time on Friday. There were only 3 customers in the place so it was not busy. The two ladies working were totally oblivious to what I needed but didn’t have any problems engaging in personal conversations with each other. I couldn’t tell when I was cashed out because the individual working the cash register just walked away without saying anything. I guess I was expected to reach over the counter, get a bag, and bag everything up since this was an order to go. They finally stopped talking long enough to notice but made me feel like it was my fault for not just picking everything up and leaving. As for the food, it was well below anything I’ve ever purchased at a Subway. The bread was very stale and they loading the salad with so many onions it was impossible to eat (I threw the salad away).

I would recommend to anyone reading this to avoid going to this Subway. I know I’ll never...

Whoever thought it was a good idea to promote incompetence to General Manager needs to check their mind. this store is run by managers who not only fail to make a sandwich right but also serve over burned 2 days old cookies. the manager was scolding their employee in front of the customers instead of "training" them. and he was treating them like minions instead of coworkers... please put someone trained in management and keep the food fresh. bake new bread in the morning in small portion. bake second portion at noon. bake new cookies at morning. discard all bread and cookies at end of day. all veggies should expire 36 hours after open. create SOPs and train your sandwich artists the process in the first 2 weeks. get comfortable with firing and hiring! RAISE THE BAR. or get out and make way for...