Kroger — Local services in Ashland

I felt so uncomfortable after the recent trip here. I stopped by just to pick up some dog food really quick and used the self check out (was the only thing open because it was late at night). Older lady “helping” (really just standing around and playing dictator) at self check out with short, gray hair’s behavior was extremely embarrassing. We’ve had issues with her in the past because she believes she knows everything and smarts off to anyone who asks her anything. One customer asked for assistance while checking out because she couldn’t get something to scan and the employee said in a snotty tone, “Well, it has a barcode so it obviously will scan”. She acted like it was the end of the world when our machine acted up and called for assistance, all puffed up for no reason. Another younger lady employee was fixing something at her register and she asked her as snarky as can be to turn her register’s light on (to help move some of the crowd from the self check outs). Younger lady seemed stressed and said she had something about bags to fix and the older lady said nothing in response. When she turned her light on, the woman said, “thank you” in the nastiest tone possible. I considered applying to work here and told my mom on the way out that gave me the perfect reason to never apply there. If you let your employees, managers, and wannabe dictators walk all over their coworkers, and disrespect and humiliate customers to the point where they’re uncomfortable even checking out— what’s the point? I hope someone does me a favor and sends this review to the woman so maybe she’ll clean up her attitude. I don’t know how someone who works at Kroger (no offense to any of the other employees) behaves like a power-hungry bully, and seriously believes they are that...

I have never reviewed a grocery store but I'm desperate. The only food water you carried was Propel Mango in 12 pk and Propel peach in the single bottles. Well the mango did so well it was impossible to find one in stocks while the other flavors didn't sell beside the singles of peach which were always sold out too. My bf left a previous review asking to keep more of the mango or peach in stock. When I come in last week and today I find out that they have done away with only those 2 flavors. I was so baffled. Why do away with the bestsellers and keep the duds? That "Hint Water" you brought in , i guess to replace the mango water is literally the worst water I've ever tasted. And also could your ice cream stockers PLEASE PLEASE PLEASE quit letting the ice cream melt before putting it in the freezer. It's $7.99 a pint for my Graeters Black Raspberry Ice cream and the ice cream always has melted purple ice cream dripping down the sides underneath the seal and they're also in the only shelf in the freezer that is broken and freezer burns any ice cream that's there for a few days. It's hard as a rock when they've let them thaw before stocking. And it's literally more often than not. They're ruined right now if you want to go see. Check my graeters black raspberry and you'll see melted ice cream dripping under the seal an that is the only one that's sold out a lot besides Homestead Creamery butter pecan and you got rid of that too. The other flavors u kept dont even sell. I have an eating disorder and can only eat a few foods and these are some of them that I needed every day. Please, I'm begging you to bring the good stuff back and quit letting the stockboys ruin...

I generally like Kroger but I've had aggravating experiences over and over at this location. First off, about 80% of their carts have bum wheels that either make horrendous noise everytime you push it or get stuck, making it nearly impossible to push once you have more than a few items in the cart. I always try to go here first to look for my daughter's formula, as Walmart is a further drive and parking there is always full so I try to avoid it. Well, I usually have to end up going there anyways because 9 times out of 10 Kroger is completely out of her formula (Similac sensitive). Rarely I will get lucky and they will have 1 or MAYBE 2 cans so I'll get them but that means that very soon I will have to make another trip to get more. The most aggravating thing though, is that the customer service desk can just choose to close at absolutely any time. I have shown up at 3/4 before and they've had it closed. If it isn't closed then half the time you just have to stand there for 20 minutes waiting on an employee to come help you. I've lived in many Cities in KY, therefore have shopped at probably 15 different Krogers and this Kroger is the only one I've ever had this...