JCPenney — Local services in Ashland

Just went there today with my wife and baby to buy some clothing for a new church friend who was with us. He was dressed in dirty work clothes. As we were leaving out the door to the street with our purchases, the security alarm beeped at us. A shorter, middle aged female (looked like a manager or supervisor), literally walked right up to our friend and ripped the bag of clothing out of his hand very rudely and briskly walked to the checkout desk with it, going through the items to make sure he didn’t steal them. We all just stood in the door way with our jaws dropped. She didn’t introduce herself and I don’t think she had a name badge on because before we could look she was already walking away with the stuff we purchased. clearly the way she talked to us and behaved, she thought he had stolen something. It was also embarrassing that everyone saw this. It wasn’t the fact that she checked our bag it was how she did it and acted towards all of us. Our fried told us after, “I thought since I shaved and got a hair cut they wouldn’t do that to me anymore.” There were other people that left through the doors the same time we did but it was clearly evident she profiled us and our friend. Regardless, her behavior and attitude was very unprofessional, rude and 100% uncalled for. I work in health care and a good friend of mine works at the same JC Penny there as well- neither of us would ever treat anyone this way and it completely shocked all of us. My wife and I are so upset by this that we just called corporate customer service who was also appalled at this employees behavior. I never write bad reviews because I am big proponent of positivity and professionalism, but this was the exact opposite of both of those. I am not ok with this kind of...

I usually don't have an issue with JC Penney. However, when it comes to Christmas gifts and you order online with a guarantee that it will be here before Christmas, you expect your items to arrive before Christmas. I placed an order online for pants and a hoodie. Both were guaranteed to arrive before Christmas. Both were suppose to arrive the same day. I receive the pants. However, no hoodie. I call customer care because no tracking number was provided for the hoodie since it was all on one order and was shipped together. I ask the customer service rep about the tracking number, he seemed disinterested and simply said there isn't one. You might get it by Christmas, you might not. I don't know. Then asked me to give him a good survey. Now I am out money, time, and still do not have my product. It is already 3 days late for delivery. I do not recommend shopping online at JC Penney. This is not the first issue with online ordering with them. The other issue was for a Christmas gift I ordered in November. When I ordered it, it was available. It said it had shipped, then 2 weeks later I get an email that it was unavailable and would receive a refund. This company needs to get their...

Been to this JCPenney's, in Ashland Town Center, just once. I didn't buy anything, just looked around. It is a nice department store. They have a Sephora's, and so another specialty departments, as well as a salon. I am interested in having my hair done at their salon, because the best haircut I ever had was at a JCPenney's salon, back in Baltimore Maryland. I hope this one is just as good. I will let y'all know how it goes. The store is set up well, has a nice atmosphere and they have good sales. I would recommend anyone shopping there if you are in need of department store type products. The prices are not horrible and they sell some good brands and have a...