The Highlands Museum & Discovery Center — Attraction in Ashland

Omg absolutely terrible customer service. For a tiny little "museum" its not bad..... However i bought and paid for memberships once while i was there and it took 3 months and about 20phone calls and alot of arguing before i finally had to ask for a refund because get this.... I NEVER received the membership cards that i paid for months In advance. Dealt with a woman named Carol and she belittled me and basically said she would not refund my money because it was only $40 even though i still hadnt recieved the cards after 3 months of waiting and calling. Eventually after weeks of arguing with carol and calling everyday she finally issued me a refund check although it was clear she...

Our children love to visit the museum. The children's section is a great place for children to learn through playing and exploring. The "adult" exhibits are excellent too and our children love exploring the history of our region. The Highlands Museum is a gem for Ashland. We have also become members. Our membership allows us to not only visit as often as we would like but allows us free entrance into museums nationwide. Thus far, we have visited COSI in Columbus on multiple occasions and the Denver Museum of Nature and Science in Colorado. That alone, has paid for the annual membership 10x over. Great staff, great exhibits, safe and clean. We love...

My grandson, River, recently spent a day at the museum as my daughter, who was in process of moving with her husband from Nashville to Ashland, brought him for a visit. After hours at the museum, my daughter informed me that Nashville had no museum comparable to what we have here in Ashland! She was amazed and excited as River enjoyed himself while exploring the different stations. River will be visiting more as Santa is bringing family passes for both my daughters, their husbands, and my precious grandchildren. Kim and her staff at the museum are to be commended for a job well done! Another reason to come and see what our city...