Cole Air Conditioning & Appliance Co — Local services in Athens

My AC went out and Cole Air Conditioning was referred to us with a positive guarentee that they would do excellent work and fix any and all problems. I can say that was not true. I will say they did came to my home in a timely manner. Mr B (he knows who he is) was the man that came out. He looked at my inside unit and decided it was low on freon. He put in 2 lbs and then said he'd do a leak check. He did a "bubble" check. You certainly don't want me to tell you how I feel about that!! He had to borrow dish soap because he didn't have any! He went outside and decided to clean around my unit. Not sure why because I had just cleaned it myself the week before. Again, he borrowed my water hose! (Seriously) He came back in looked at the unit again and said he had just came out from under my house doing a bubble check. Really?? When he came in he smelled like a cigarette! He handed me a tablet to sign and gave me the amount owed. His "service" definitely was not worth $250! He said call him in a few weeks if we need him again. Wow.....two weeks later I had to call him because my unit froze up again. I called first thing the next morning and just happened to speak with Mr B, Talk about rude....he actually hung up on me after I rescheduled for him to come back. ALWAYS, listen to your gut. I called back and canceled him out and called another company that was promt, curious and respectful. The man that came out from the other company shook my hand and introduced himself and told me what company he was with, all that before even coming into my home. I explained the situation to him and the FIRST thing he did was get his AC Sniffer, NOT bubbles and found immediately that my A Coil was leaking on both sides. He explained what should be done, the cost, the time, etc and let me decide what I wanted to do. Maybe Coles should use this as an example how employees are to treat customers and be honest as well as have the proper equipment to perform the tests that need to be done. Wish I would have called the second company first! I will never use Coles again nor will I recommend...

Cole arrived this morning with a part for my Wolf Range. Two technicians arrived and were uncertain how to remove the front to replace a part. Since I am familiar with the range having seen it worked on before, I showed them. I watched as one guy's electric drill was slipping and screws were falling to the floor. They finally removed the screws with the exception of the part to be replaced. One guy said wow look at all those screws. They were making me nervous so I suggested they call the Wolf tech dept. Wolf is a wonderful company to deal with and is very supportive of people working on their product. The response was lady do you want me to put this back together and leave? I told them no, but was nervous and explained the first time my range was worked on the technician sent set the electrical control board on fire which had to be replaced. After telling them that they started putting the range back together, screw driver slipping and manged to get the knobs on wrong to where even the gas would not light and some of the knobs were not turn. They eventually got the gas knobs aligned and left. I immediate called Wolf who were very understanding and will be sending a different company tech familiar with Wolf. I live out in the country and therefore am at the mercy of people who most often are not familiar with a Wolf range. When it comes to Cole Appliance, I would advise you to find ANYONE ELSE. THESE GUYS ARE RUDE AND LOUSY TO BOOT. I believe if they had replaced the part I would have sustained additional damage to my range. Please, if others have had an experience with this company, please give a review. People need to be warned. From reading the other review, it appears a number if suits have been filed and I can...

In July, we bought a washer from Coles and the had a wonderful experience. Upon walking in store, two people asked how they could help. Dana, I hope I remember her name correctly, showed me the washers available. She stated she would have to go look information about them up since she usually didn't do sales but the other lady was out of the office. Dana was super nice, patient, and answered any and all questions. Bought a washer and was told Judy would have to call to set a time to be delivered because she was gone to lunch. Never received a call, I called back the next day and spoke with Judy who sounded like she was in a rush to get off the phone and was very short with responses. I let it slide. Time was set. The two young gentlemen that delivered the washer were friendly, informative and made sure it worked before leaving. They even took off two old washers we had! Loved them and would give those guys 5 stars! Returned to the store today, September 12 to buy a refrigerator. Judy greeted me when I walked in but had the most sour look on her face like she was disgusted when I told her i just wanted to look at her refrigerators at the moment, and I would get someone to help if I had questions. She gave another sour face and said ok. There was another employee on his cell phone by the refrigerators and looked annoyed that I came in and he walked out, never smiling or saying a word to me. I promptly left and will not be buying from them again. I dont know what happened to the customer service there but maybe getting younger people in the sales department would be beneficial because the older ones are grumpy and...