Alabama Power — Local services in Auburn

Alabama Power Appliance Part I (Read First)- DO NOT EVER TRUST THIS COMPANY! I purchased an air conditioner on 10 July 2018 from Alabama Power Appliance, specifically from the Auburn, Alabama office from their sales rep, Faye. I explained that I wanted a way to pick it up myself rather than spend the exorbitant cost they want for delivering it. I explained I would completely inspect it prior to signing for it and leaving the warehouse Alabama Power contracts to store them. I understood that if Alabama Power delivered it they would only be able to note any surface damage. This does not mean they will inspect the internal components of the unit to include the external case without the air conditioner inside it. Nor will they install the unit from their delivery service and thus be able to notice any damages prior to the installation. Faye understood when I explained that I could not install the unit until I receive the AC support bracket I ordered. Unfortunately, when I picked the unit up on 12 July 2018, the warehouse Alabama Power contracts to store these units refused our right to inspect the unit. We were told to take it home and inspect it there. I had been there the day before, 11 July 2018, to pick it up only to find out that the workers had left a half hour early. Although I could hear people inside, no one would respond to all the knocking we did for about 25 minutes. I had to return the next day at an earlier time, losing money (partial reason I avoided delivery cost) and additional time. Later, when I asked Faye why no one called in response to this, she did not understand why I needed to be contacted at all. Really?! When we got it home, I contacted Faye and explained what had happened. She stated that she understood. While I did notice where the underside lost a little bit of the cardboard and there were some dents in the cover as well as a single hole, I did not detect any damage to the exterior of the air conditioner. She asked me to send her a picture of the box. I told her again that I could not install the unit until the AC support I ordered had arrived. I discovered the AC had a tiny one that came with the unit, which was incredibly inadequate, which she again stated she understood. At no time did she state there were any consequences for waiting. Prior to the sale, she did say that I had 14 days to decide on returning the unit. I was within that time. When we tried to install the unit on 21 July 2018, we found that the inside casing had a bent frame. There was also an undeniable strong smell emanating from the unit that permeated the entire house coming out as fast as the air could push it. I did not see an immediate reason for the smell and thought it might be a break-in smell. Believe me, it was the opposite of a new car smell. Even after shutting it off, it permeated the house for a very long time, taking days to clear out. I do know the units had been in a warehouse for a very long time. I called for service on 23 July, 2018 and on 24 July, 2018, they sent a service person who brought who I think was a trainee with him. The trainee (younger person) stated he had trouble smelling things and the service person stated he was not able to smell some things, although, he wrote on the ticket no smell could be detected. I don’t know about you but where I come from that’s called a bold-faced lie. My wife states that she has trouble smelling things but she had no trouble smelling that. I even told the service person that I was going to ask for an exchange. However, when I did call on the same day, 24 July 2018 (within the 14 days), Faye’s demeanor suddenly became cold and very negative toward helping me. Comments like, “They’re probably not going to exchange it.” did not give me confidence that she would advocate for her customer or that Alabama Power would stand by their promise. And I was right. She did the absolute minimum by giving her supervisor the most minimal of information without any context. (See Mr. Citizen's Alabama Power...

So it has taken me a couple of days to figure out what I wanted to say. Well if I could get a million stars it still would not be good enough. Mrs Faye saved my bad day. Long story short my car had issues and it just so happened to get pushed in the parking lot of Alabama Power Appliance Center. I had to wait on a tow truck and my phone battery was low and going fast so I took a chance and went in to see if I could use someone’s charger and Mrs Faye not only let me use the charger for me snacks, water and most importantly some company while I waited. She even went above and beyond and took me home because I did not feel comfortable with the tow truck taking me home for context I am a 20 year old girl. But I wanted to say because of her kindness Alabama Power now has a life time customer as soon as I move somewhere where it is offered. Mrs. Faye is the best employee and should be recognized for her kindness in a hard time of a...

Hi, Thank you so much for responding to me with compassion. I really appreciate that. And, I just called but they still refused to work with me. She kept trying to discredit my saying that you told me to call, so that they can find a solution. She said that they cannot keep a bill that's been high so long, and then she disregarded my explaining that in November and December alone the bill went up to $600.00 because of heating costs. And then she went on to say that I didn't qualify because I called after the due date, even though I paid in January and February, and I also called before it was disconnected. This has been very frustrating and it's starting to take a toll on my daughter. Your assistance would be greatly...