GameStop — Local services in Augusta

DONT SHOP HERE! I ordered & paid for the PlayStation portal. Went to pick up and was notified that they cancelled my order and sold it to another customer. Super disappointed as it’s Christmas Eve and had to drive 2 hours to another GameStop to get my new order. I contacted corporate on this location because I know for a fact that my order that has already been paid for was more than likely backdoored. Y’all are disgusting taking advantage of people the day before Christmas. And after speaking with corporate they are meant to hold it for 7 days after time of purchase before cancellation and new sale. Will never shop here when we travel back to the area. The employee who cancelled my order needs serious consequences. 0 stars if it would let me. Shout out to Anderson, SC for actually holding my order and not selling it to an...

I came here for a Pokemon Go Plus device. They had one left in their current inventory and we discovered Google Pay did not work. They were kind enough to set the item aside for four hours while I finished my shift elsewhere in the mall. I'm very up to date on Pokemon promotions because I'm an utter dork, but the cashier did an awesome job letting me know everything going on regarding Pokemon, from their stock to new up and coming games. When I returned for the item, they recognized me right away and there was no waiting to...

I went to pick up a PlayStation for my son. Chris said that he would hold it for me for an hour and a half. We showed up in 30 minutes. I arrived and said I'm here to pick up a PlayStation you have on hold for (last name) Chris cuts me off by saying, "We sold out." How do you sell out of a PlayStation that you stated you put aside with my name on it and we verified twice that we are on the way to pick it up. He then says, "The best I can do is call you when more comes in". Absolute poor customer service. Chris is...