American Luxemberger Club — Local services in Aurora Township

Well, things started ok. My mom and I went to take a look at this place and the lady, Sandra, seemed to know her stuff. She told us the hourly and additional amount for bartender. We were having a gender reveal, so we were looking at the party room upstairs. We were told that depending what time we would arrive the day before the party, we had until 7-7:30 to decorate. We were also told that we had an hour AFTER the party to pic up. The day my mom, two friends and I were headed over to decorate, I’m called and told that we only had an HOUR to decorate. I was so confused. My mom, friends and I arrived to the place and we try decorating as quick as we could. We arrived between 5:30-6p. We were decorating and then some members of the place came up and rudely told us that we had to get going. It was around 8:15p when we were told that and the day my mom and I dropped if the deposits we were told we had until 7-7:30, we stayed a bit later but never thought anything of it because there was never a mention about and additional feel is we stayed past. Never told that. So the day of the party, which ended at 5pm, I was told that I had to start cleaning up at 4:30 to be out by 5p. Yet, the day my mom and I had gone to drop off the deposits we were told we had an hour AFTER the party to pick up. My mom confronted Sandra and my mom was rudely told “No you must have misunderstood me, you need to leave by 5p because the party is over at 5p.” I don’t know what there was to misunderstand, I was even there and heard we had an hour to pick up after the party. So my mom asked if would be and additional $50 if we took an hour, and she was told that it would actually be $125 additional if we stayed after to pick up after the party. So there is some bad memory by staff and a lot of miscommunication. I’m sure that fish fry is good but don’t place a party there. Since nothing is written in paper, it’s your word against theirs and you won’t be write. $50 for staying a little past after the 7:30 (what I was first told from the beginning) is the charge because the heat and lights were on; even though there was a Christmas party held there before we got there. So those things have been up and running. Never again...

Rude and terrible service. Sandra is very very RUDE. She doesn’t have any customer service skill at all. She told me and my family that we were going to get charged extra because we used up their electricity and heat for an extra hour and that whatever reason we had for running late on putting up decorations, did not matter. DONT COME HERE UNLESS YOU LIKE TO GIVE UNNECESSARY MONEY AWAY. the owner seems like he is just money hungry and will charge for anything they can find. Rude and ungrateful human beings. If I could give this place a 0 star I would. If they did this to us. I can only imagine they would do it to the...

We went here for a Friday night fish fry. We did carry out but they are open to the public. Fried cod, baked potato and coleslaw. Myhusband liked the fish alot but said it needed a little lemon or something to spice it up. I had fried shrimp which were very large with a baked potato and coleslaw. The coleslaw was not that great, but we enjoyed the rest of the meal alot. I would recommend this place for a good...