Pet Supplies Plus North Aurora — Local services in Aurora Township

I typically order dog food from Amazon but, long story, needed to refill sooner, so I went in to the store. Located the brand and there were only 5lb and 30lb bags so I bought the bigger one for my 120 dog. It was on the bottom shelf. Under the bag was a sticker with the price, $49.99 andastuck right on the edge of the price sticker was a bigger one in red that showed the same price and then saying "save $2” and $47.99. When I checked out the food rang up at full price. When I questioned it, a young man was sent back to check the price and returned saying the price was $49.99. I then went back with him to show him the price I saw.

He literally had to get down on the floor to look at the tiny print under the numbers. Then he explained that they stack 2 different foods together, so the type I wanted was on top of a similar bag but for senior dogs .The senior food was on sale, not the one I wanted.

Very deceptive! The stickers are together looking like the sale price stickers is associated with the one it is literally touching and directly under the bag of food.

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Do not buy loose/ unwrapped Pig ears. Bought one for my dog, within an hour, she was in E.R. Pig ear was toxic, my pug was foaming at the mouth and unable to walk due to the high levels of poison. Had I just gave her the "treat"and left, she would not be here..

To the response (below)from Pet supplies, this took place over 4yrs ago, paid cash. In addition I called and notified the store manager at the time, do you need me to upload the proof of her medical record stating the events? Secondly, why would you have a record of cash paying customers? The response from you is not only disregarding also insinuating that I'm confused/dishonest? Google maps asked for a review of your business, and that was the experience. I highly doubt that you where employed at the time of the event. That was my...

I have used this pet supplies plus exclusively for the last 2 years for my pet food. Typically I have a good experience. Yesterday however my husband went to get dog food after dropping me off at work and instead of politely explaining that they were only open to seniors at the moment, my husband was abruptly and rudely asked if he was 65 or over and then told he couldn’t be in the store for another 15 mins. We take the virus issue very seriously and would have respected the time for elderly had we known it was reserved for them. I’m very upset however that my husband was not respected in the process. Please re-teach your management how to not make their customers feel spoken down to, it’s not good...