Rush Copley Medical Center Emergency Room — Local services in Aurora Township

Dirty ER room 1 Paper, plastic, rubber on the floor

Nurse left exposed needle to orange cover, alcohol wipe and paper on the bed.

None of the staff introduced themselves or stated their names. When I asked they visibly appeared bothered to respond.

When I asked for the spelling of the current ER Dr on shift it was not given to me. In response I was told for the 3rd time that the ER Dr wasn’t the assigned Dr as if I was incapable of understanding.

We only saw the ER Dr when I requested to get the Dr after the nurse was simply shaking my mother while she was having convulsions after being given new BP meds via IV. I told her that never happened before. The nurse left the room so I begin to record my mom’s convulsions, the nurse returned without the ER Dr and immediately left the room again. Then Dr arrived. Very shortly after the Dr arrived the police (4) came demanding me to leave the premises because I was recording staff without their permission. I immediately told them I only recorded my mother, they claimed it was against the law. BUT in the state of Illinois is not, it’s only against the law to record hospital staff without consent. I showed my video and they left. By this time my mother was able to speak and she told them she didn’t feel safe anymore because they called the police on me when she couldn’t speak for herself. Then a social worker arrived doing absolutely nothing. My mom asked for a transfer. Er Dr (Mozapolist) told me in front of nurse and social worker that I had to call myself to request a transfer because they don’t do it. She repeated it 3x and then stated I didn’t have any rights to speak on my mother’s behalf. Oh but I did because I had full legal power of attorney and had already provided the admitting staff the paperwork. My mom was finally moved to a room around 4am, (we arrived at 9:45pm) I went with her to get her settled in and was told by three different people that I couldn’t stay before they even said hello. I never had any intentions to stay. Yet I had to repeatedly tell them that she couldn’t use her right arm, tell them that she should be on stroke protocol. There was NO CALL BUTTON in the room and I was assured they would check on her. MY Lawyer arrived the next morning around 9am to visit my mom, because I was pissed about the treatment at the hospital. When he arrived a call button was brought into the room. He asked everyone to step out including myself. Would you believe the MIRACLE turn around that occurred with the staff after his arrival? It was as if we were in a new hospital the remainder of my mom’s stay. I tell everyone about my experience and advise them to avoid this place if possible. I probably would have never posted until I was presented with an option to volunteer here and I abruptly declined and had to retell the entire story again, we picked a different location 😏 No one ever apologized for calling the police and reporting a false claim on me. I pray my family never has to deal with this location again but I already have legal POA’s in place just in case. Edward’s Hospital is...

My mom survived elder abuse between Rush Copley, Thrive Fox Valley Rehab, and Rush Copley ER. I am recounting the night of abuse and negligence that almost killed my mom.

The ordeal began at Rush Copley Hospital, when Care Manager Shannon Riser had my mom discharged to Thrive Fox Valley to recover from her stay. Rush Copley staff removed my mom from her bed 8 hours before Ridge ambulance was due to arrive, to use her bed for storage. The nurses dumped things on her bed as my mom-sick with congestive heart failure-waited in a chair for medical transport she was told would arrive at 2pm.

When Ridge finally arrived at 9pm and took her to Thrive that night, my mom was exhausted from being being forced to wait in a chair all that day.

The staff at Thrive-on this freezing December night-took my mom to a cold dark room, did not turn on the heat, and left her alone in only her hospital gown without any blankets or heat. My mom was freezing and shivering from head to toe, dying from the cold and negligence.

When my mom called the nurses and asked for blankets and socks, the nurses were hostile. Then the Thrive nurses seized the phone from the room and had my mom forcibly removed from her Thrive room and taken back to Rush Copley.

The unknown vehicle abandoned my mom in the middle of the night at the Rush Copley “Emergency Room” which was actually an abandoned loading dock. My mom was alone and cold all night until she caught the attention of an employee and social worker. The Rush Copley social worker informed my mom that she had to be sent back to Thrive. He called Ridge Ambulance to retrieve her from “Rush Copley Emergency Room” at 7 A.M. So my mom was forced to spend the night freezing on a stretcher in this garage like area that is documented as the emergency room.

When I visited my mom at Thrive that morning, I found her exhausted and disoriented as she told me of the overnight nightmare she just survived.

When I tried to reach out to Shannon Riser at Rush Copley, the “care manager” cut me off saying “I don’t believe that to be true. I think your mom is confused.”

When I spoke with a director at Thrive named Chenille, she lied and insisted that my mom “called 911 and had herself taken back to Rush Copley.”

We are still traumatized by my mom almost being killed that night between Thrive and Rush Copley, and their denial and dismissal of what they did. As we try to manage my mom’s CHF and the conditions it brings, we are repeatedly traumatized every time her care team refers us back to ER whenever a severe symptom occurs.

In the latest incident when my mom could not move due to pain, I was instructed to call an ambulance, so I did. My mom was left in the waiting room chair all evening until near midnight immobilized by pain and no assistance. Then she was sent home at 3AM with very brief treatment, no diagnosis and another ambulance bill.

I am at a loss for what to do when we are referred to the ER. It feels like our neighborhood does not have an ER, and this “Emergency Room” is a lobby where heart patients are...

If I could give 0 I would. My OB was from Rush Copley so I thought I'd stay with this emergency room so they have the info, which the OB from here is a whole other bad situation. Unfortunately the ER has contracted staff from a company with no website. Nor was my OB made aware or seen any of the ER info or labs. These physicians and nurses seem to have graduated with the lowest scores possible to obtain any medical license. I had to tell them how to treat me. They tried to give me medicine that would have caused me to become worse and put me in a dangerous life-threatening situation on more than one occasion. Luckily I am medically knowledgeable and stopped them from harming me. Also they will charge you as if you were seen by a physician even if you weren't because you are forced to check in to the ER in order to get up to labor and delivery to be treated for pre-eclampsia in L&D. They made me wait for about an hr with a bp over 200/101 and kept saying let's recheck it again in 15 min as if its going to magically come down on its own. They were playing with my life when they could have easily given me something to lower my BP before something more serious happened from it. Another incident was them leaving me in the waiting room for 40min very pregnant with a severely high fever that medicine on my own was not controlling. Again they didnt know how to treat me, nor did I even see a Dr. I was left in the hands of a PA that had no idea how to treat a pregnant woman and ran unnecessary tests. Very scary place to be if your life is truly in need of emergency medical attention. Their billing system is made so complicated that you are being taken advantage and fraudently charged in the hopes that you don't take the extreme amount of time to go through it and just pay it. I will not be returning to any part of Rush for any future medical needs. I truly hope the practices of this facility are looked into deeply by the appropriate entities. Please medically educate yourselves so that you are not put in a life- threatening situation by one of these doctors, nurses, or...