GameStop — Local services in Aurora

I've gone to this Gamestop for years, and it has been pretty good for the most part. Some of the employees Currently working there are some of the most incompetent & lazy employees I've encountered. Open sign is never lit while they're open, they don't want people coming in because it'll mean more work for them. Some of these employees cannot overcome SIMPLE problems, here are some examples I've had over the past couple months:

Ex. 1: Went to sell my apple tv 4k and the Asian guy took it out of the box, set it up, and then he tries to SCAM me by saying I need and HDMI cable for him to test it and that he will take $15 from the trade in amount to charge me for the HDMI cable! Didn't even try to look for an extra HDMI they might have from another console or anything. Now I KNOW Gamestop does NOT require HDMI cables for Apple Tv trade-ins, so I said I'd go to the QUINCY Gamestop instead. Seems to get irritated at the comment because just hands me the Apple Tv without trying to put away ANY of the mess he made! I can't believe this guy was SO incompetent and lazy that he couldn't figure out how to unplug an HDMI from his computer and then plug it back in when he was done testing the item(WHICH IS WHAT QUINCY GAMESTOP DID NO PROBLEMS). He'd rather take $15 from your trade for a cable that he doesn't need for the trade in. RIDICULOUS. It's crazy how the most incompetent people act the Most smug. I've even attached a picture with proof from the Quincy gamestop which shows the trade-in requirements for an Apple Tv 4k, so he was definitely trying to scam.

Ex. 2: I went to trade in an old switch game, girl named Mia said she couldn't take it because she was out of display cases. I go back the next day with cases and meet Dave, he tells me he has no idea what Mia was talking about and lets me keep the cases. I go back again the next day(yes 3 in a row), and Mia is there again saying she can't accept games without a case. I ask why Dave said the opposite just the day before and she says she doesn't know and freaks out, Screams in front of me, my toddler, another man with his young son, and a couple of her employees that were stocking tcg cards, "What am I supposed to do put them in a disc sleeve in a random drawer!?". I tell her I don't work there obviously, but that her boss Dave did JUST THAT the day before....soooo probably just do what your boss does?? She took them pouting the WHOLE time. Not sure if it was just an off day for her or if she was just being lazy, either way not something to be done on the job.

I do want to give credit to David and the latino-looking guy(I think his name is Jacob but not positive), they have been friendly every single time I go in(seem to actually want to do their jobs) and are Knowledgeable of Gamestop policies. Anything here is not about them, they are GREAT Gamestop representatives. If either of these guys are not at the store when you arrive, don't waste your time and just head over to the...

I just moved here from Colorado Springs less than 4 months ago and within these 4 months I have been at this store twice and Im convinced never again! This store along with management are the worst I have ever had to deal with most recently tonight with the "Modern Warfare 2" 10pm release. I had recieved a call and a voicemail from "Gamestop" (not this store specifically). The voicemail insured me to pick up my fully reserved copy of "MW2" the night before the release date. So I called ahead of time and was told I can pick up my fully paid Steelbook copy tonight between 10pm and 10:30pm. I get there at 10:13pm and the girl with red hair dye was rude at helping from the getgo. She cut me off while I had questions to this confusion they made and tried to close the door while telling me we can't do anything to help you. The Manager failed to inform anyone with fully reserved copys that even if your copy was fully payed for you could not recieve your copy tonight because of some special "yellow sticker" you needed. I informed them I have the steelbook fully reserved and the manager said he closed the drawer and either way he can't do anything... 10:13pm and 10:30PM are two different times. They were clearly trying to get out of there in a rush and not care that they messed up setting up and follow up on this simple "event". Management should be more on top of their store and game rather than slack off and close 15 mins early just because of miscommunication from a misinformed associate. Now if I recieved the wrong information from the misinformed associate on the phone hours before a big title game like "Call of Duty Modern Warfare 2" is to be released it is the "Manager" who should make sure his associates are ready and are doing their job properly so theres no "miscommunication". This is one of MANY reasons why they get a "pay bump" and a shiny new "title" along with new responsibilities to make sure Gamestop events go according to GameStop standards. I will be retracting all of my other reservations I have at this specific store and go to Walmart. Pre Orders at Gamestop are getting worse every year and after tonight Management sealed the...

The staff is nice their. But the management team is actually quite bad at training their employees which makes their employees and store look bad. I Had the worse pre-order and midnight release experience. Was told 3 different things for the midnight release to get rejected for the release. Its just frustrating that I've been to these releases and know that we needed a grouping sticker. But was told 3 separate occasions that I wouldn't need it and just come in at 10. The worse is how the bigger gentlemen I believe he's the manager talks to his customers. Instead of taking accountability of his mistakes, he pushes his mistakes on his employees and customers. One customer said, "you guys never called me for the midnight release", and the big fella replied "I can show you the call log and prove that we did call you" , the customer then replies "yes I would love for you guys to show me that" for some reason those words riled the manager up and he told the customer, "hey you don't have to give me an attitude." I mean what kind of a reply did the manager expect since hes not taking accountability and telling him that he can show him the call logs to assure him that you guys called him. Really, what reply did he expect. You know you dropped the ball when you see a group of people that had the same problem as me that night, its okay to make mistakes, just take accountability and...