Keystone Pacific — Local services in Aurora

For anyone reading this post. Please stay away from the apartment on South Kittredge Street, Aurora Colorado. In general stay out of Aurora if financially possible. Since moving to Colorado back in September 2024, it has been an experience dealing with a tenant living below me who has had prior issues in the past with the home owner regarding the placement of new wooden floors. When my wife and I moved in, we had no recollection of the issues and were just happy to move in. On the second night my wife and I were in our house, walking around and speaking about future plans. When then here loud banging all across our floors which left us puzzled, confused and curious where this noise was coming from. I walked outside and could hear screaming from the unit below us, so I knocked on the door and was introduced to Yolanda R. Daniels (62). First impressions were not pleasant. Very rude. Told us the issues and suggested us to move out immediately. I at first told her I would help her contact the HOA to solve the issue but as time passed, she began coming to my door at 6 AM. I knew this was going to be an issue. You can assume things got worse as days progressed. I got in contact with Christy Shafner from Keystone, not much was done in her part. She admitted she has dealt with Yolanda in the past, stated she sent a noise complaint but cannot provide any evidence. Since then, this tenants wrath has escalated. I have had to take matters into my own hand and provide myself with security protection. The HOA has failed to do their part. If you are the business owner reading this review, I would consider re-evaluating who is employed here and make an evaluation on their performance.

I am fortunate to have an understanding leasing company who is allowing me to move out and break my lease with no penalty. I believe once I leave, they will drop the contract with the home owner due to these issues with Yolanda living below.

I have attached photos as evidence below. This will help those who are about to embark on business with Keystone and have a better understanding of what this...

June 6, 2023 - No repairs. Today rain and hail caused further damage. Keystone Denver PM's attorney asked that I 'cease and desist' from inquiring about the issue, and not provide them updates if the problem gets worse. They require up to 30 days to decide what to do to repair the roof but not the ceiling damage or potential mold damage. I am concerned about mold threatening my health! It has rained frequently since reported May 11, 2023 and the leaking persists. It rained and hailed today. More is expected this week.

May 25, 2023 - No updates from Keystone Denver. They are quite unprofessional and unresponsive, as expressed in other testimonials. I spoke to Christy Schafer yesterday. She said that she had been on vacation and will "get to it when she can". I guess her vacation halts everything. She never followed up and hung up on my call. The contractor said he would discuss the matter with his tech and get back with me. He did not. I spoke to emergency community manager Ana Calva (California). She promised to get tarp placed on the roof and would send messages to Keystone Denver. She or no one ever followed up after repeated call, texts and emails. This level of poor service is consistent with my Keystone Denver and Maximum Property Management experiences over several years.

May 23, 2023 I don't find Keystone Denver to be very responsive after sending them repeated voice mail messages and emails.

They are also poor communicators. They posted signs on every apartment, on the exact same day, that all balconies needed to be cleared for painting, with no advance notification.

I've had a ceiling leak for weeks now with no repairs yet or updates. Now, rains coming strong again.

They seem to hire several contractors that do not speak English and who do a lot of patch work instead of performing complete repairs, as is the case with my roof which was previously patched in the exact same spot.

They leave a lot to be desired in terms of quality of service, communication, and...

I've lived at one of the properties that Keystone is the HOA and recently started participating in the board meetings.

As someone who has lived in this property for nearly 3 decades Keystone has proven they are the worst of the HOAs. They claim that they send communication online, via email, or regular mail and there is nothing. When confronted on the board meetings their explanation is "we've talked about it on these meetings." Like NO! That is not the official way of communicating with your residents. When our insurance asked for letters with dates about roofing Christy refused to provide the letter AND kept stalling with my agent at the insurance. I've never met such abhorrent type of people in my life. When asked about the financing option through HOA for roofing update, only response in the email was "12%" and when another resident asked about it her response was "it is either 6 or 8 percent" and that she had to check the paperwork even though she responded back to me as it is 12%. They lie quite a lot and the roofing for us is a bit suspicious since they said "we have sent communications to everyone in January 2025" but letter states it was sent in March 2025 but we received it in May 2025. That is 4 months unaccounted for. Also, these last few 5 star reviews in the last 24 to 48 hours are rather suspicious considering I've made my complaints on Wed 8/27/2028 to Christy and all of a sudden they are getting 5 star reviews by colleagues, shouldn't these reviews come from your customers? 🧐🧐...