Ann Taylor's On-line shopping experience does not follow the same philosophy as their in-store shopping experience. How? On-line you are a customer, in-store you are a client. It is my fault (1st) that I know the difference between a customer and a client.

After not receiving information on the 2nd item ordered (I understood multiple orders would be shipped separately), I called for an update. The Client Associate was very pleasant and happy to let me know the updates were not sent because my email information was not in their system, which should have provided during the ordering process. Hmmm, I ordered on-line and received confirmation that my order was being processed but still it is my fault (2nd) that it was not in their system. While the Client Associate continued her search, I was basking in the glory of being able to order on-line without an email id, but then I realized Ann Taylor' s team was basking in their own glory since they were able to send me on-line ads without having my email information in their system. Moving on.... the Client Associate was very excited that their system showed my item had been delivered on the 10th. This was confusing because the current date was the 7th. When I mentioned the item had not been delivered, she was kind enough to reverify the product had in fact been delivered on the 10th because it was in their system! OK, I am at fault (3rd) because I knew she meant to say 'delivered by the 10th' I just let it go .......

because I was in Alice's Wonderland, my eyes glazed over and I had a familiar sinister smile on my face (much like Jimmy Fallon's). I adore Jimmy and I DVR all of his shows, by the time his show is over I have laughed all of my on-line failures away.. When news of my special skills goes public, I'm sure his staff will tell Jimmy and he will invite me to be his special guest. I don't know anyone else who has ordered online items without an email and has changed the current date by 3 days. In private, he will probably want me change the date prior when he messed up his finger. I'm was so pumped... envisioning being in that seat next to his, my daughters sitting in the audience (slightly envious), and my grandchildren being proud of their GiGi being on TV . I could see it all, I'm there wearing my dress I ordered on-line. BAAM!!!!!! Realization slaps me so hard I almost messed my own finger up on the keyboard.

Back to the on-line experience...

I decided to share my on-line shopping experience with Ann Taylor 'Client Support''. I think the note was rerouted to 'Customer Support', however they were very prompt and responded with a 'canned/scripted' note that acknowledged I called 1-800 DIAL ANN and the Client Associate was able to help assist me with my request. I just received another fault (4th) because I thought Ann Taylor Client Support might response with a genuine concern about my experience which required a call to their Client Support team but maybe they don't have a 'canned/scripted' note for that response.

I will stick to in-store shopping and if the product is an on-line offer only, I will accept being at fault (5th) for not ordering the item on-line.

This review site requires my email id be posted publicly . Darn, I just went public and since '7' is my lucky number I will take a double fault (6th and 7th) for providing a review and for going public Thank...

Arboretum location - Strangest experience.

It was the first Friday in October, noonish. I walked into this supposedly upscale store. NO customers were in there except for me.

Three employees (it was obvious they worked there) were talking near the register. All three looked directly at me and said NOTHING. They continued on with their conversation, I walked throughout the store, and no one offered to help me. I did have questions, but I just didn't feel welcomed there.

As I was leaving, one of them wished me something like a good day.

Funny, that same day I visited two other stores in the same area (another one considered "upscale" and the other would be considered an semi-upscale discount store.) I was greeted with a simple "Hi!" and a smile as soon as I walked in.

I used to work in a department store and in customer service. Kindness (a pleasant greeting and acknowledging a person's presence) matters.

I'm not sure if the employees here are SNOBS or just LAZY. Either way, I have no intention...

I like Ann Taylor clothes. But this specific location does not prioritize their customer service. I experienced the worst return/exchange experience ever here - not once but twice. The first time I ended up being charged twice instead of getting a refund - turned into 30 minutes of a manager trying to get to the bottom of it and make it right. The manager was very nice but it was honestly a terrible use of time given it was an associate's error in the first place. The 2nd time, they were only able to give me a partial refund for my purchase, even though the return was within the required window. And again the associate couldn't give me a reason why or adjust it. Will keep my purchases online and be sure to avoid this location...