FAMSA Furniture — Hotel in Austin

They took my money and never delivered! They dont greet you. The managers dont know what theyre doing unprofessional. The staff needs customer service training. And also needs to learn english. Foreigners complaining how we americans dont speak spanish and its discriminating but tgis store does not cater to bilingual. So i was approved but then refused service they put all kinds of stipulations not to deliver. Management says one thing then go back on their word. I went through all the process just to have them take my money and not deliver. And they refuse to give you owners or regional managers names i guess they dont want owners to know how they are screwing up. Some ada girl said everything was fine for delivery but then went back on her word. But im here to ask if any hispanics are having the same problems warn others. Im contacting better business bureau and i am calling operational...

Sales associate was very nice didn't pressure us. But as soon as we signed contract and asked the cashier a question about payment she rudely said, "don't ask me ask your sales associate" delivery took longer then expected assured me measurements of missing showroom furniture would fit in my room and it didn't. Not to mention I've called to this place with questions and either they don't answer or they answered and before they ask what your calling for ask you to call back. Poor customer service. Would never recommend...

Los empleados no respetan a sus consumidores aquí. Les roban su dinero diciéndole que compren aseguranza a sus muebles y cuando les hablas de algo te maltratan. Disculpen que mi vida no es perfecta como las de los que trabajan en FAMSA. Pero eso no es manera de tratar a sus consumidores. Luego cuando pides un número de un supervisor te dan un número FALSO y no te dejan hablar la señora cual me estaba atendiendo quería hablar sobre mi. Consultaré con el BBB sobre esto. Porque al venderme aseguranza que según cubría todo y luego decir me que no cubre nada es un FRAUDE.

The employees disrespect you when you attempt to make a claim through what we were told is insurance that covered any damage. I would even consider over looking that if it wasn’t for the fact that the woman who helped us was extremely aggressive over the phone with me. She would not let me finish a sentence. I had to tell her to stop talking over me, for me to get a sentence in. Then when I proceeded to ask for a supervisors number she gave me a FAKE number. This is so frustrating because we paid extra for this coverage. We’re told that it covered everything and now it aperantly it covers nothing. I will be filing a complaint with the BBB because this to sell me something with a promise and then not...