Bartholomew Municipal Pool — Local services in Austin

Upon Arrival staff was rudely reminding us the place wasn't open but when I emailed the aquatics office they said they opened at 11AM I even checked online and they said they opened at 11AM I guess they changed it after I planned a visit there and didn't reach out to inform me, they had my contact information.

• There are no leafy trees above the tables, falsely advertised in the photos just ashy bark and branches.

•They asked if we had glass in our cooler several times after I told them NO they could check it, I don't drink.

•The staff yelled at us most of the time we were there, very unpleasant. No smiles, no feeling safe. Stone faces.

•The payment person kept making it seem like we couldn't pay, it was so embarrassing! He was very unprofessional, wasn't making sense, sounding like he was trying to double charge us.

•Water was warm

•Burned my feet a few times as well

•Lily pad area was closed, basically a whole extra pool

•pools are small and poorly designed

•slides are ok, thats the 1 star, but they don't land into water just hot concrete exits

•crowded no space to actually swim, just jumping in place lol

•Stolen pool toys 3 to be exact

•Tables are unusually huge and weirdly placed should be some in the back or side area as well. We were basically in the walk way 🤦‍♀️ time for another upgrade. Smh bring back the Vintage Austin...

The lifeguards at this pool are very unfair with the kids. The 1st time i came the slides were closed but they still charged full price. The 2nd time i came the lifeguard monotoring the waterslides allowed my 6 yr old son on. When the guards switched, the new lifeguard SEAN didnt allow him to continue riding the slides because he was 1 inch too short. This breaks a 6 yr olds heart. I would of preffered them not let him on since the beginning rather than doing this. 2nd time around i watched for 30 min how ALI the lifeguard supervising the rope cross allowed more than 2 different children with LIFEJACKETS on attempt the rope cross. I assumed it was fine for my son to try too. ALI said he couldnt because of his lifejacket. When i confronted him he completely denied allowing children on with lifejackets after i told him i sat there and watched him allow children on with lifejackets. So now apparantly iam a LIAR. All the lifeguards make their on decision on who they allow to have fun or not, instead of all being on the same page and fair. Thanks Bartholomew pool for continuing to break...

I had a very weird visit to this pool. First off, bring cash. The kiosks that accept cards don’t work consistently and instead of the staff being accommodating for there technical failure the manager insisted that I pack my 3 children up and go to an atm for the $11(total)fee. He was insistent that he couldn’t do anything and thanks to another disgruntled family he finally found a solution after calling his supervisors. However this was after being outside for 20 mins.

Finally when we got into pool it was dirty . I’ve been to a few park district pools but this was by far the dirtiest. There was quite a bit of dirt and bird feather debris in and around the pool. Also the bathroom made me hope my kids wouldn’t need a potty break. I was there at the opening of the day so I was surprised at how untidy it was, especially with them being hard pressed for their fees.

This will be my first and last visit and it sucks because I was looking into partaking in their aquatics programming for my kids. I can be understanding about the debris but the staff were...