True Texas BBQ — Restaurant in Austin

I pick up my daughter from school and we head right to the food court at this H-E-B location at 51st street, I was super hungry and bc we were about to go to the lake I didn’t want to waste time cooking so I decided to get a couple of sandwiches from the grill chz place and bbq, everything from the get go started bad. The tablets for self ordering weren’t reading my credit card so I had to tell them what my order was, no problem I decided to get bbq sandwich as well and the same problem with the tablet not working. So I gave the receipt to the ppl inside so they can start making my sandwich and he this Hispanic old man looked at me like I was asking for free food. I told him the tablet didn’t work and he proceeded to make my food, I ordered this sandwich called “la jefa” super loaded of meats. Very excited to try but every single ingredient was cold I took a couple of bites and I’m very sensitive when food isn’t cook right in regards to cooking temperatures. And I believe they don’t pay much attention to the temperature of the proteins bc as soon as I start munching on a couple of pieces of sausage and turkey my belly started to bubbling (btw, sausage smells bad) I had a headache so bad that I canceled my swimming day! Very disappointing on the food but the customer service is very...

I visited this location and the slaughter location on May 28th. I had very different experiences. Earlier in the day at slaughter I was served by a man that was not very friendly and many items that should have come with my meal did not. But because of this experience I was not going back to slaughter when I realized I needed a little more bbq. So I looked up other locations. I did have a little difficulty finding it but luckily I did. Alex greeted as I almost walked past 🤣. He was courteous and explained the ordering process. As I waited for my order a gentleman came up and was having trouble ordering so I helped him. Seeing Alex did not scream my name he made eye contact and asked nicely and quietly if I was".....?" So i could continue helping without making the other customer feel bad. While helping him , I decided I wanted food for myself so ordered. Unfortunately than ran out of what I ordered. Which happens. Alex and his team were amazing, very commutative and courteous. I will...

Last two times I've been in my order was messed up. Ordered a thee meat plate and only got two for an extra 5 bucks. Then this time they ran out of sausage and only noticed after I'd been standing there for 15 minutes. Then the lady behind the counter quoted a 3-10 minute wait after I had just watched them take them from the fridge and put them in the oven. She was laughing saying they are only humans with two hands not super humans while I was still standing there and three other orders were being held up. Then she said she had been in a bad mood all day but suddenly she was in a good mood. Didn't like that she found it funny after she had Just been standing there the whole time and then acted like it was no big deal. Will not be back to this...