Feather's Boutique Vintage — Local services in Austin

Edit: I would like to add that the store was not very busy, and they maybe took 5 minutes to look at the few (3-4) items I brought in. All I did was try and hand them additional information on one dress that they did not wish to note down. It doesn't take much to make a note on a piece of paper or at least to pretend to be interested in the buying session itself. From this response I’d still rather buy from or sell to Charm School or Garment.

Original: I sold some pieces with them recently and it left much to be desired. I’m a sentimental person, so I really love my clothes and when I sold the pieces I tried to give more information so they would have it when they sell. The sales person didn’t care at all. They were even upset when I was purchasing a piece because they wanted to sell it to their friend. Then they told me we should just call the price of the shirt I was buying and the two dresses I was selling “even” despite there being a $5 difference in my favor if I had chosen in person credit. Just rude overall.

If you’re going to call yourself a vintage store and curate at least care about the quality of clothing you’re buying. The stuff was pricey. That doesn’t really impact much of my thought as long as there’s care that goes into the pieces and their history or if there’s friendly people working here. That’s so void here it isn’t even funny. There’s tons of vintage stores and pop ups in Austin with fabulous sellers with more charisma and incredible curations.

Their selection wasn’t impressive today and their customer service left much to be desired… which seems to a common occurrence if these reviews are anything to go by. I’d say steer clear! Parking is a hassle...

Scheduled a selling appointment with them and the owner left mid day without rescheduling etc. I showed up for my appointment and basically was told she left and was going out of town for a week and I was “out of luck” I left but was actually upset at the amount of effort and time it took to try and sell so I called right back & left my name and number for the owner to call and reschedule. 2 weeks pass, Heard nothing. Commented on their ig & Finally received a message from the owner saying she left and forgot she had an appt with me and I could reschedule what’s good for me. After reading the message I Attempted to reschedule and her response was she didn’t have any available appointments this week but could try next week. Not only did I lug a ton of clothes over there once and not get to sell on HER error but now she couldn’t fit me in because she was full? This place is a joke and NOT a place that shows respect to its customers. Sell with Moss or Garment Modern if you have exclusive vintage and designer pieces. This place will waste your time! Also the people who work here are rude & completely uneducated on vintage/archival designer & it’s pretty evident that they discriminate . It’s actual quite comical that someone working in a “second hand” boutique can act so uppity and...

I was in town visiting for the F1 races this past weekend and am a big vintage lover so I asked a friend who was local for some good recs. She recommended to me Feathers but warned that customer service was something to be desired. The clothing selection was amazing (pricing slightly on the higher side but they do have GREAT, unique pieces) and there were lots of beautiful options in all size ranges.

I run a boutique in Atlanta and was extremely disappointed by the girl working behind the counter. We walked in as she texted, I even snapped a photo as she was so unaware of our presence. I made It all the way to counter for 10-15 seconds talking to a friend before she even acknowledged us. She looked up and said “let me know if there’s anything you want to see” before immediately looking back down at her phone to continue texting.

As a store that sells vintage YSL for $1500, I’d have a serious talk with your employees about their flagrant disregard for...