Whataburger — Restaurant in Austin

Dear Whataburger Management,

I am writing to share my recent experience at your location on December 23, 2023, at approximately 1:44 PM. I placed an order for a Whataburger with the purchase of a medium fry and drink. Unfortunately, my visit was marked by a series of unsatisfactory interactions that I feel should be addressed.

Upon approaching the drive-thru, I encountered an employee over the intercom who appeared uninterested and lacked enthusiasm. Her tone was unwelcoming, which immediately set a negative tone for the interaction. When I arrived at the window to pay, a different employee, a Hispanic woman, greeted me pleasantly, but the employee who took my order was the one to hand me my food.

It was at this point that I experienced further frustration. As she handed me my drink, I noticed the lid was not fully secured. She pushed the drink into my hand, causing some of it to spill. Fortunately, I was holding the cup outside the car window, which minimized the mess. Upon inspecting my burger, I found that the mustard appeared to have been smeared with fingers, which was off-putting. Regrettably, I had to discard the burger.

Additionally, I noticed that the receipt had no name on it, further detracting from the professionalism of the experience.

While one employee was courteous, the overall service was disappointing. If the employee taking orders over the intercom is dissatisfied with her role, I would recommend she consider a position better suited to her attitude, as it greatly impacted...

This Whataburger is very hit and miss. Frequent issues of getting inaccurate simple order customization, sloppy and inattentive employees, etc. Sometimes, the shift working has it together and performs well. However our last visit and subsequent return to speak to a manager has swayed me to a one star rating. I ordered breakfast through the drive through, got my drinks from the employee who consistently does not wipe down the soda covered cups. When we finished our meal at home and dumped out the ice, there was the whole nozzle assembly for the soda fountain. I returned when I had a chance so I could bring this up to a manager and return the nozzle. The manager was rather apathetic, seemed only somewhat surprised, only somewhat (and rather flatly) apologetic. He asked me “what do you want me to do?” I understand you are an assistant manager at fast food, but you need to have some degree of customer service and initiative in a role like that. This could have been a worse situation. What if a child had receive the nozzle and choked on the small clear plastic? I felt like I was talking to a new hire entry level worker. There was no attempt to make it right other that that he would pass along the information to the manager of that shift...

All in all I still like the brand, but I cannot see myself going to this location again. I will gladly drive double the distance to go to a...

Worst Whataburger ever! We had went to this Whataburger on 6/27/2024 at around 3:30 a.m. after a long drive and night. Three times a simple texas toast, bacon, lettuce and tomato sandwich was messed up. My boyfriend had a discussion with the manger on duty and he got a refund and was promised 2 free meals at our next visit. The next visit on 7/02/2024 at 5:05 p.m. we had, presented the receipt and the manager named Jenice came up to us with a “know it all” attitude assuming we had made this up even with our receipt as proof. After asking if she could call the manager that was on duty that night. She then kept going on about “No I don’t understand I am the manager I cannot accept this.” I did not appreciate the way I was spoken to when we were very nice and said we would come back when the other manager was working. She continued on this long rant after seeing we were upset and understood willing to come back when the other manager was there. I’m not sure if there is not proper training done here. I used to work fast food and am insulted of the fact of being accused of lying for free food. Don’t make promises you cannot keep. And maybe don’t treat your customers like they are lower than you. Have...