House of Little Angels — Local services in Austin

Over the past 3 months, the daycare has been complaining to my son and daughter-in-law about my 3-year-old grandson’s behavior. While I admit he is not perfect, I would like to give some examples of issues I am perplexed by:

1. They have no basic strategies for coping with typical 3-year-old behavior. My son had to tell them how to divert, distract and re-avert the attention of their son when he acts up.
2. They complain to parents about situations that any normal 14-year-old babysitter could handle but not them.
3. They don’t know how to engage children as little helpers which make them feel important and involved and liked/loved by the caregiver.
4. In the official paperwork it indicates medicine cannot be administered at school. Apparently, this rule doesn’t apply to school staff and their children as the Director was administering medicine to her child.
5. They called my son and told him that my grandson had ran out on the parking lot. Then they changed it to he ran out the backdoor to the playground area. Either way, how did he get out of the classroom and to the door to get outside in the first place. Where was the teacher? Why was he not being watched?
6. They have one of those small kitchen playsets in the middle of the floor. They indicated my grandson pushed it over on a kid. Well, first off, why do you have a playset in the middle of the floor and not against the wall.
7. My son gave them permission to call him if his son acted up. Never do this because they will call you throughout the day non-stop versus doing their job.
8. They are understaffed and untrained. They currently have an unexperienced teacher in the preschool room who has no clue how to deal with small children.
9. The staff complains about every day stuff. Like your son got upset when we took a toy away from him that he had taken from another child. Really – this is what 3-year-old children do.
10. When my son picked up my grandchild on his final day. He had to find him on his own because no one knew or was willing to tell him where he was. He observed the same unexperienced teacher telling a child “we aren't going to do this again today”. What child does she not have issues with?

As I stated before, my grandson is a rambunctious 3-year-old and is by no means perfect, but they can’t handle the basics of childcare.

If you are looking at reviews for House of Little Angels, I left this same review on the Facebook page, Google, BBB and Yelp. You will most likely notice there are no negative reviews on their Facebook page because they delete them and currently have a 4.9 out of 5 rating. Please pay more attention to the reviews on sites that they don’t control. The 4.9 out of 5 is not the true rating for this business. The response from the day care center is incorrect as my daughter in law posted a comment on their FB page a week before mine which they deleted. I am not going to argue the details as I stated my grand child is not perfect but they do not have the skills necessary to care for small children. They also don't monitor their child to teacher ratios...

It’s a very bad experience with this daycare. I don’t recommend this one.

First, they said they only have 20 minutes TV time for kids when the weather is not good for outside activities. But everyday they give two hours TV time for my 14 month old child. In the morning, if I drop him off at 7:00am, they just put my child in the TV room to wait the class teacher. I don’t know how long they stay there , but when we get there about 7:50, also the kids were waiting in the room. In the afternoon during the pickup time, the situation is the same. Whenever I get there at 5:00pm or 5:50pm, he was watching TV. So what? I put my child in a daycare or TV center? They do not follow their own rules. I am thinking if I should report to the government department.

Second, since the 3rd day my son was there, he got sick. Before he never was sick. And during the three weeks he was there, he kept being sick. They don’t care, they just keep charging money and telling you they don’t accept sick kids. My son’s hands never were washed. That’s why he kept getting bacteria. After I changed a daycare center, my son was very good and happy with the new one.

Also, the new daycare put all the kids in their playground when the pickup time.

Third, one day, I got there 9:02am. After they open the door for me is 9:04. And the manager said, the time is late, they were not going to accept my child that day because I don’t have doctor note. I explained that the traffic is heavy, and only two minutes. She said no because she let the teacher go home at 8:30am. She ignored my son’s hands towards her, and closed the door to us. That’s why I said, they don’t care about the kids, they just care about money. See, the last acceptable time is 9:00, but they ask teacher back home before 30 minutes of the acceptable time. My husband and I were very angry. My husband talked to the director and she said, “okay, you can bring your child back, I will put him in another classroom. We have two other children in the same class also were put in that classroom. That means they made over size for another class. So we paid full tuition but they didn’t provide...

I can’t express enough how much I love and trust all the HOLA staff with my daughter. My daughter started daycare at 10 months and had already a set routine. Ms. Betty, Ms. Blanca,Ms. Andy, Ms.Estela, and Ms.Ally (and I’m sure many more) all helped my daughters transition into a new space become into a place she enjoys. I also want to mention that they have an app where you can track what your child is doing throughout the day and even upload pictures which I think is incredibly awesome. (Only you can see pictures or messages being uploaded of your child) You can also message staff or director through this app and the response time is within a few minutes in my experience. I would definitely recommend House of...