Cameo Baby — Local services in Avon-by-the-Sea

I ordered a communion dress late March because the dress I preserved had a stain that couldn't be removed so had to shop for another dress. I ordered a dress and confirm I've bought dresses designed by Joan Calabrese and confirms dress I want is in stock and will take up to 10-12 days to receive. I'm counting down and dress is now past 12 days. I call and turns out they have no record of my purchase but my account shows purchase was deducted after I spoke to the buyer. I send copy of my receipt. I'm nervous now cause my daughter's communion is first wk of May. So I take the dress with the stain to several cleaners in hope they can remove stain and find one. I finally receive the new dress and tell them I no longer need it since I didn't hear back from and in the interim searched for a cleaners to remove stain and found one. I sent the dress back priority mail and email the buyer with tracking # and tell her dress is on its a way. Website says it takes 7 days to obtain refund. I emailed asking for status of refund and crickets. I follow-up again and crickets. Finally I get a notification from my bank that I have a credit from Cameo Baby. The dress was 238.00 free shipping but was charged 262.00. I email and ask what the extra charge is for? It can't possibly be for shipping new dress when they had no record of purchase and find it and ship asap. I shouldn't be liable for that not my fault they dont keep track of purchases. Still waiting to hear back about the extra $24. Overall a terrible experience. I've bought dresses from Pink Princess in LA. Dress arrives in less than a week and returns were easy and refunds were obtained with no issue. If in the future I need a special occasion dress I will shop from Pink Princess due to excellent...

I had a horrific experience with Ronna at Cameo Baby. I placed an online order for my daughter's First Communion dress. The orginal dress (Joan Calabrese) was not actually in stock, and Ronna sent me a stock photo of a Teter Warm dress instead. I purchased the Teter Warm dress and when it arrived it was defective. The tulle had yellow smoke stains/discoloration and the lace was three different shades of white. I was shocked that there had been zero inspection for quality control prior to shipping the dress to me. I immediately notified Ronna and she suggested two more dresses as a replacement but they weren't the right size or desired style. I requested a refund and shipped the damage dress back to Ronna. She does not respond to emails or texts and then finally told me the refund could take up to 10 days to post. I never received my refund and she is no longer responding to my messages. I had to dispute the charge through my insurance. Please save yourself the heart ache and headache of ordering through Cameo Baby. There are more reputable boutiques online that are wonderful to work with. I suggest Sara's Boutique or...

One star because no stars wasn't an option. Absolutely ZERO Customer Service! Ordered a baby crib with express shipping for my daughters birthday...no crib, no call, NOTHING! After 3 calls and 2 voice mails someone picked up the phone and told me the item was on back order and they would call the company to see when it would be shipped and would get back to me. That of course didn't happen. I called again and again they told me the same thing and yet again, no call back. I called to cancel the order and was told that an email would be better so they could let me know it was cancelled. You guessed it, it didn't happen. I called my credit card company to insure any attempt to charge the item would not be processed. I wouldn't use this company for anything that you want to purchase. btw, after attempting to support this small business I ordered the same crib, $20.00 cheaper, from Toys R Us and it was...