Cleveland Clinic - Richard E. Jacobs Health Center — Local services in Avon

I love Dr. Cloud and a few other docs have been really great, but whatever is happening at Cleveland Clinic is making care really difficult. My cognitive problems are more challenging and everything has to move so fast i can't ask questions that make sense anymore. I leave confused and feeling like i've done something wrong, which i may have because of these issues no one is addressing. Care coordinating is more confusing than ever, and it's resulting in a choice between "next day" rushed and the ER, and then people complaining about the ER not being primary care. I'm not even sure the doctors have time to breathe because i hear her in with the next patient before I can even get out the door. Dr. Cloud is one of the very few reasons i've stayed with CC so long, but a lot of us are fleeing. A neurologist at another location injured me and lied in the notes because he thought i was late because they didn't check me in. Apparently i'm one of a LOT of patients who had a nasty experience with ombuds. I was misdirected by another doctor, which resulted in wasted months of waiting, for nothing. She did not do what i asked the referring PA about, per another doctor who worked with him. They don't have a single good rheumatologist, which delayed my diagnosis and therefore treatment a long time. The one i did see sent me on the wrong trajectory with no follow up...on his last day practicing, which shouldnt have been scheduled. There were no notes after he put me through rigorous testing, and when i found that out, a full week later they put in garbage that was never said about conditons i dont have. They refer to surgeons for non-surgical, and then the surgeon is mad at the time waste and you're back to square one. I don't have an eternity to wait for other things, so it's CC or nothing, but it's panic-inducing being a CC patient at this point. Which is a shame because there are some really amazing doctors like Dr. Cloud in their system. Epic is a hot mess so not only does my primary not have time, but i dont even have access to everything to hand to other doctors. Whatever CC is doing needs to stop. They are poisoning healthcare which isn't helping chronically ill people actually get better at all. They are burning out doctors which isnt helping anyone at all. (A patient advocate asked me "who is coordinating your care" and i was like "that's why i'm calling you" because i didnt even know doctors were supposed to do this.) I have a history of brain tumors and cysts and in one visit, im told by a doc he would manage me and the next visit he wouldnt look at scanned socuments and imaging and was a jerk. I saw two doctors and the ER for a concussion, and learned only in pieces i was pushing too hard too fast. The neurologist wouldnt even discuss it. I could go on and on. Stop ruining healthcare, Cleveland Clinic. Everyone knows 45 minute waits happen and should plan accordingly. It means the doctor is doing actual healthcare. Without care, you're just setting people up to be permanently sick and creating debility in your patients. You're also costing a fortune in wasted healthcare dollars that patients then get blamed for. Listen to the likes of your beloved Dr. Hyman and stop doing sick care. Also, wake up to the fact that tick and mosquito borne infections are real. One of your ER docs blew me off when i was acutely sick and it cost me years of my life. If you want to dominate healthcare like this, do it with a focus on getting people treated and maintaining wellness, not absuing patients and then blaming...

Mammograms Are Dangerous

On Oct 8th I had a physical At my Dr. Office. I was ordered a mammogram and went after the appointment to the Radiology Department at 33100 Cleveland Clinic Blvd, Avon Oh 44011. During the mammogram I expressed how excruciatingly painful the right one was in the machine and I was advised to hold my breath and that it’s quick. Afterwards it still hurt and i was told I could take something over the counter for pain. I went home and took Aleve, which, never helped, and as time went on the pain grew worse, and my implant started to move under my right armpit, I developed a rash all over, swelling, fatigue, and my period wouldn’t stop. I had my insurance approve emergency surgery on December 10th, 2021 and was made to wait in excruciating pain that left me bed ridden until they finally scheduled my surgery on January 27, 2022 and the surgery was over 7 hours to fix. No one ever disclosed to me the risks of a mammogram when you have breast implants in place or offered me a safer alternative. I am the victim in this and I feel as if I did something wrong. When I expressed my pain I was dismissed. When I called expressing the pain wasn’t going away that I was in I was given the run around. I am left with medical bills I can’t afford now as I am disabled, I have hideous scarred breasts, and the right breast still hurst me in the area that was clamped. I have tried everything with The Cleveland Clinic Legal Department only to be continually dismissed and not helped. I am told continually to reach out to their legal only to be given the run around each time. I want justice. I feel like Frankenstein now and am growing into a huge depression over the entire process. Please Help Me… I don’t know what to do anymore and door after door is closed. I can’t find anyone that will help me. A routine appointment has left me not only physically scarred but emotionally as well. Please know the risks because they...

I cannot say enough wonderful things about Dr.ching-Feng lai at the Cleveland Clinic. He performed my father’s hernia surgery, and from start to finish, the experience was outstanding.

Dr. Lai is not only an incredibly skilled surgeon but also a compassionate and patient doctor who truly cares about his patients. He took the time to explain every detail of the surgery, answered all of our questions with kindness, and made sure we felt comfortable and confident every step of the way. His professionalism, knowledge, and reassuring manner gave us complete trust in his care.

On the day of surgery, his calm and caring approach put my father at ease, and the procedure went perfectly. The recovery process has been smooth, and I know it is a reflection of Dr.lai’s expertise and dedication.

What really stood out to us is that he treats his patients like family. He listens, he cares, and he goes above and beyond to ensure the best outcome possible. Doctors like him are rare, and we feel so blessed to have had him as my father’s surgeon.

If you are looking for an outstanding surgeon who combines exceptional skill with genuine compassion, Dr.Lai is the one you want by your side. We will forever be grateful to him and the entire Cleveland Clinic team for the excellent care my...