Godby Home Furnishings — Local services in Avon

If I could give less than 1 star I would. We bought: a twin sofa sleeper, 2 tables w/drawer supposedly "hand painted", and a sofa and chair - special ordered fabric. So - NOT SMALL MONEY. It took twice as long to get the sofa and chair because of the special order fabric. One date, then another, then another. Right away we noticed "fuzz" all over. LSS - it just got worse. As we both have asthma - I called less than 7 days of receipt of furniture. I said I wanted to know how to return this ... and was accused of being "demanding". I was treated SO RUDELY! I was finally called AND THEY ADMITTED THE MANUFACTURER SAID TO FABRIC WAS DEFECTIVE!!! So, since that was the ONLY fabric we liked, I thought we would have no problem getting our money. When I asked about this, I was told we had to do an exchange A date had been set for them to pick up this furniture (sofa and chair.) This fabric fuzz was causing extreme problems for both of us... getting in our eyes, noses... it was awful. I spoke to the Manager, ended up speaking to Mr. Godby Jr. - both hateful, rude and mean. I was in tears. I was told that we HAD TO PICK SOMETHING ELSE OUT... NO MONEY REFUND. I refused, we had spent a very long time already and new that was the only thing we liked. THEY CANCELED THE PICK UP OF THE FURNITURE UNTIL I WENT INTO THE STORE AND SIGNED A PAPER THAT LET THEM KEEP 25% FOR "RESTOCKING"! Because, Mr. Godby said, "We have to ship this back and that costs us." I didn't believe that - right away the manufacturer said "It's defective". Mr. Godby also told me that he, "My dad and I only made $30 on this deal... " When he called me from his corvette.... (Note - their invoice stated within 7 days...and NOTHING ABOUT A RESTOCKING FEE OR HAVING TO DO AN EXCHANGE FOR THEIR DEFECTIVE ITEMS OR EVEN A RESTOCKING FEE FOR AN ITEM RETURNED WITHING 7 DAYS.) We had NO CHOICE - THIS WAS MAKING US SICK. and... the Sleeper Sofa broke after one time of my grandson sleeping on it. The entire mechanism had to be replaced - this happened during the time we were waiting... It is broken again - did I call back NO! The "Hand Painted" table/w drawers... one of those had a stuck drawer... they brought out another one, AND it had a stuck drawer... (FYI - the people who did delivery and pick up and repair were the ONLY NICE PEOPLE.) The guy suggested we just "swap" a drawer... I was so upset I did and then noticed that the "hand painted design" ALMOST lined up perfectly... but didn't... (STENCIL???) after the "battle" over the return... I just couldn't deal with them anymore. I SUGGEST YOU RUN AWAY FROM THIS STORE. ONCE THEY HAVE YOUR MONEY... IT DOESN'T MATTER WHAT THE PAPERWORK SAYS - WHAT A MANUFACTURER SAYS... 2FBFU. I do wonder what DID happen to the defective stuff. There was an entire area of "Clearance - All Sales Final..." Just making...

DO NOT BUY FROM HERE! Period! My wife and I purchased a brand new LazyBoy Loveseat Recliner and an Ashley Loveseat & Corner Chaise) on September 30, 2022. These two items totaled over $3,000. The furniture was not delivered to our home until October 18th. On Monday November 21st, a spring popped off of the recliner. Upon further investigation, I noticed that a plastic piece that the spring hooks into was broken. We immediately called Godby and was told that they do not repair their furniture. They gave us a number of a third party company to contact. We then went thru the process of trying to get it repaired. This process includes taking photos of the serial number, receipt, damaged parts, etc. We were then told it would be 3 business days before we would here from them on what to do next. 5 business days went by so we contacted them and they said the pictures were not clear enough so we sent new pictures. 6 more business days went by and they said the pictures were still not clear enough which is hard to believe since we use our iphones to scan pictures of checks to cash with the same phone. We even sent multiple pictures of the items that they wanted. Finally after the third time of sending pictures and waiting 3-5 business days each time, they said they would order the replacement parts and we were to call when we had received the parts in the mail in 7-12 business days. We then received the parts and called them. On January 9th, they then said that the wrong parts were sent to us and they would have to order another part. Today is January 26, 2023 and we are still waiting to get the correct part in the mail. If we ever get the correct part in the mail, then we are supposed to call them and they will give us a number of a repair person to call to schedule an appointment for them to come and repair it. I want to point out that our salesperson Nathan Threlkel is a great salesperson so nothing should be held against him for our problem. A few weeks ago we went into Godby (Avon, IN location) and had a civil conversation with the store manager. He said that he would try and help speed up the process by talking to the third party. As you can see, almost 4 months later we still have a broken recliner that broke less than 4 weeks after we received it. We were also told that we cannot...

Bought a custom dining room table & 4 chairs along with a new king size mattress & box spring in November 2021. Dropped $10,000 in 3 hours there. Paid cash up front on custom table & chairs. Got the mattress & frame in a week but there was a six month wait on the custom table. It was finally delivered last week and when it arrived the table top finish & chair top finish were not what I ordered. I had picked a darker brown finish and what I got looked like it wasn't stained at all. Immediately called the store and they determined that the sales person put in the wrong code when he placed the order. They said a new order would have to be placed the following Monday and they would see if it could be expedited. The following Monday rolled around and no one from Godby called me. On Tuesday I called them only to be told that they didn't have a time frame and someone would call me when they did. When the original order was placed last year they were able to give me the six month delivery estimate before we even left the store. Not sure why they now are unable to give me a timeline on the new order. Other than telling me to hang on to the hideous table & chairs they delivered to me that, frankly, I'm embarrassed to have in my home so I've bought an oversized tablecloth to throw on it until the new set arrives and they take this ugly table back, they've offered no compensation of any kind for THEIR error. Nor do they seem overly apologetic. The salesperson was off on the day the ugly furniture was delivered, but in my mind, as soon as he came in to work and was made aware of his mistake, seems like a great sales person might have called to apologize? Anyway, I've been in customer service for 30 + years and know that mistakes can and do get made. I also know it's how you handle and address those mistakes that makes you a great company to do business with. Godby gets a FAIL in my book. It's my first time shopping there and it will be my last unless they some how show me that it matters to them when they make a big mistake and value me as a customer. Won't hold my breath but certainly update if they show some small token...