Lil Aztec Flower Shop — Local services in Aztec

UPDATE: For the reasons outlined below, I originally gave the Lil Aztec Flower Shop a 3 Star Rating. On July 29th, I was surprised to see that I had received an unsolicited refund to my credit card for the full amount of the cost of the funeral arrangement that did not meet my expectations. Although I had expressed my disappointment in the arrangement to the shop owner, I had NOT requested a refund. The owner of Lil Aztec Flower Shop took it upon herself to refund my money! I was not contacted and offered a refund in exchange for a better review. For whatever reason, Lil Aztec Flower Shop had been unable to provide the type of arrangement I had requested, and on their own, chose to refund the cost. This sort of integrity is a rarity and most appreciated. In the future, I will be sure there is absolute clarity with regards to my flower order requests, but Lil Aztec Flower Shop has proven itself to be a business that truly values its customers.

ORIGINAL REVIEW: I have used Lil Aztec Flower Shop twice. Both times, the owner took my order over the phone. She was personable and seemed to understand what I wanted. The first time, I ordered a large ($150+) funeral arrangement in which I requested mostly lilies. The arrangement was delivered on time and I would say it was "okay". It could have been much nicer, but the majority of lilies were not open, and it was somewhat underwhelming. More recently, I ordered another funeral arrangement, this time specifically requesting white flowers (no carnations) with greenery and maybe a bit of yellow if needed to fill in. Again, the arrangement was delivered on time. However, when I saw the arrangement at the service, I would not have believed it could have been what I ordered. There were no carnations, but there was also not a single white flower in the arrangement. The arrangement was entirely dark yellows, oranges, some almost rust color, and dark greens. Definately not summery. It was maybe appropriate for a fall or Thanksgiving event, but nothing like what I had hoped for. I called the owner to express my disappointment, and inquired why she had not indicated she didn't have white flowers available at the time I placed my order. She did not offer any feedback, and it became awkward. Again, they did get the arrangement where it needed to be, and on time, but their arrangements themselves are only okay, and if you are unable to go in and specifically point out what you want, be prepared to be disappointed. As much as I would like to support local business in Aztec, I personally will not use Lil Aztec...

I misunderstood the same day delivery, anything ordered after 12pm would be next day. I ordered @2pm, was waiting but it never got delivered. First thing the next day the owner called me and explained how the system works. Excellent communication, explained everything to me. I see that it was my error. And look forward to doing more business with them. Call the store and ordered next time. She was so sweet. Thanks again...

I do not live locally but remembered this shop. Called and spoke with the owner-what a doll and sweetheart. I told her to have fun making my daughter an arrangement. I asked for a colorful great smelling arrangement and she nailed it. Fantastic service!! I will go locally vs commercial and this is why. All around a wonderful experience for both my daughter and I. Thank you so very much for making her day even...