Jared Jewelers — Local services in Bakersfield

I am sad to say I am only providing 2 stars. One for each poor experience I have had with them. The first experience with them, my fiance and I went there to look for a particular design he was hoping to find for his wedding ring. At the time the sales associate seemed eager to please. After reviewing a few books, she decided she needed to conduct more research and stated she would contact us with her results. This was a year ago. The follow up never came. My most recent experience happened last week.I decided to give them another go. I understand people can have off days or even weeks. They deserved another chance. I went into the store Jan 6th for a replacement chain for a very delicate pendant. The original chain was too delicate and had broken. Again the sales associate (a different lady this time) seemed very eager to please. After reviewing inventory and books, we selected a chain that would have to be ordered. It was a very inexpensive delicate chain that would fit with the dainty pendant. She advised me she would contact me when the chain arrived. A week passed and no call. I called back and spoke to the sales associate. She advised me due to a inventory management process my order was delayed, but she expected it to arrive that day or the next. Another week passed with no call. I called again to inquire about the order. The sales associate stated she was surprised it was taking so long and didn't know what the delay was. I asked her if she could please research what happened, as this was unusual for a delivery of one item to take so long. She called me back a few hours later to advise me my order was either never received, placed or otherwise. I don't understand why this was so challenging to accomplish. I am sad that I had to prod her to follow up to find out what happened. We could have known this a week ago. The lack of follow up that appears to be a culture at this location is unacceptable. If they cannot be trusted with small orders, why would I trust them with large, cost prohibitive ones? I will no longer do business with a culture that requires me to...

This place is fine if your shopping but forget about trying to do a return! My husband bought me earrings for Christmas but didn’t notice the diamond had a black spot on it, when we went to return them they told us they didn’t have any cash in their drawer & to try & come back another time. After 4 times of attempting to get a refund we agreed to get a check in the mail, the sales lady said it would take a week for us to recive it. It has now been a month & a half and no Check! After calling the number on the receipt I was told that the check should be here any day, when I asked if they could track the check since something that was supposed to take a week has now taken over a month, I was told that the department that did that was closed & to call back tomorrow at an earlier time. The next time I called they told me that in fact that department had not been closed that I had been given wrong information but that they could not help me since the refund check was in my husbands name & the last person I spoke to should never have given me any information. I was then told to have my husband call back, well my husband works & cannot call during their east coast hours especially when you have to wait 30min just to get someone on the phone!!! This place is...

Will not do business with them anymore had 2 issues with them an comenity a bank they go threw for their credit cards on my wife’s account she got a 18 month no interest for a necklace she bought an has been about 3 months an we just looked at the statement an noticed they hav been charging us interest filed a compliant with bank an no word from them Jared said we need to contact them it’s b.s that they can’t simply call the bank themself an fix the issue! I also had a issue about 1 month ago wen I purchased my wife’s ring about 18 months ago also no interest I did auto pay on account so I can pay off in the exactly 18 months my due date was the 20th each month the last month came for me too pay off they said I had to send them my last payment the 7th wen my due dates the 20th made no sense to me so ther charging me some interest charges for that wen I paid all my months on time also called jaded an bank an none are doing anything about it that’s why I am done with both! An recommend for everyone...