The Purple Peach Nail Weave & Lash bar — Local services in Baltimore

RUN! DO NOT SUBJECT YOURSELF TO THIS NIGTHMARE! I visited this establishment today against my better judgement since I had just ate at Taste This. I saw the reviews but I wanted to be optimistic. It seems as if everyone except the owner has zero experience and possibly no license. Forget a license, how about no access to YOUTUBE. Upon walking into the shop, I felt the tension between the technicians. One technician consistently made jokes about another technician's need for guidance from the owner. Well I wasn't so comfortable since the tech she was laughing at was servicing my daughter. Anyway, I had asked the tech servicing me for a fullset of long stilleto nails along with some nail bling. As the tech was filing my nails, I noticed that they were thin and bendable. I informed the tech, and she started slopping on more acrylic. When she started filing again, I informed her they were still bendable. So she hit another round of the acrylic slop. By this point, my nails were of all different shapes. But two were still bendable. The tech stated I shouldn't worry because 2 bendable nails weren't a big deal. I spotted the owner about to leave, and I certainly was trying to be left alone with bendable nails and bickering childish techs so I called her over to save the day. She recommended that she fix the bendable nails. The owner worked on my nails only to find the nails still bendable at the tips. The owner recommended that she remove the bendable nails. I was against this because she was only going to repeat the same process thus yielding the same bendable nails. Now here is the funny part, the owner stated that I needed to pay $45 for the 8 out 10 functioning nails full set and $10 to cut them down. After laughing hysterically internally, I convinced this woman that I was not my fault that the full set needed to be cut down, she agreed that I could pay $22. After all, I only received a 2 hour long extra short full set. By 6 hours later, my nails are lifting near the cuticles. And my daughter nails look lumpy. All and all, I am happy to have escaped this nightmare only $37 short. By the way, the owner stated that people only complain about her shop because they are miserable and want to make her miserable. I contend people complain because they are miserable with the service they received and the money/time wasted. I will remove this set and return to my regular nail tech tomorrow. My regular nail tech refused to do long stiletto nails. And she doesn't do nail bling. But at the end of the day, I can do without it!

After Owner's comment: I think it is sad for an owner to label a client as difficult when they want a full set of functional nails in a nail salon. Also, a short full set and a fill in for $37 is not a discount in the hood of Baltimore City where this nail shop is located. Also, my regular nail tech doesn't do stilleto nails because she caters to a clientele that doesn't normally request stilleto nails. As a result, she is honest about her abilities and only offers services she actually can perform based on real experience. This salon owner should stop wasting her time critiquing the honest opinions of the people who help pay her bills. She should start critiquing the work of herself/staff to be a better business. As she stated, I am a business owner. And I am upfront about the services I can provide to a customer. And if a client requests a service beyond my ability level, I don't waste that client's time/money!

The real moral of the story is many people not just me think you have a long way to go to actually call this facility a...

On the search for a new nail tech because my old tech decided to focus on her vision my coworker sent me to this spot. My biggest mistake was not reading the reviews before going. I though I was tripping honestly and was being overly critical since I been going to a black nail tech for over 2 years. Let me first start with the style seat... the massive selections of services.. I was reading through them to find the closest service I need and guess what I still got it WRONG! For a simple service of a basic pedi and gel mani and gel removal I clearly selected the wrong service. Now how I found out was when the owner called the tech to tell her which services I was getting. Luckily the tech asked me what I was getting before she started and the owner called. Meanwhile during their conversation which I can hear the tech is explaining to the owner what I wanted and the owner clearly has an attitude I selected the wrong services. The tech even went as far to ask the owner do you want me to place you on speaker so she can explain what she want the owner said NO! Shocking right.. smh the owner told the tech what services and the prices and hung up. 🤦🏾‍♀️ Great customer service. That was a perfect opportunity to engage the customer so if I decided to come back I know exactly which service to select. Now, the tech was wonderful,great person, beautiful soul, moves slow for a hour service. Granted I got there 5 min late but I left the shop 2hrs later. I never been in a salon that long for my nails unless I was bsing with my tech. She did a wonderful job on my nails and very personable. Honestly I felt like she didn't belong there. The environment seem off to me. Plus, the way the owner talked to her over the phone rubbed me wrong. That leads to the next issue. In the middle of my pedi a potential client knocked on the door and she answered and the person needed their eyebrows done but noone was there to do them, hence the nail tech was the only person in there or so I thought. The owner calls her phone and said, "did you just let money walk out the door" 🤨 of course the tech explained what happened. Now I'm curious where is the owner because you said she should be on her way in so I can ask about the payment but she can clearly see what transpired... to me that was so degrading. This lady sits in this shop all day waiting for clients to build her clientele, did she really think she would turn away money? That blew my mind. Another knock at the door 2 more potential clients of course she couldn't service them for another 20min when she would've been done with me. She came back and I said I guess she is about to call again about letting clients go again. Smh but she didn't. The lack of professional was huge for me. Last thing payment. On style seat they take your credit card info and say that will charge if you are late or no show. I come to the shop thinking ok style seat has my info so I don't need to stop and get cash. The tech had no clue on how payment works. After my service I had to check my account to see if I was charged. After seeing I wasnt charged the tech had to call the owner and asked how to make my payment. I had to use the ATM in the shop. Get charge a financial fee to withdraw money. I felt very uncomfortable using that atm esp after my banking info was stolen before from a similar atm. I rather use my bank ATM. I told the tech it should be somewhere on style seat that says to bring cash. Needless to say my search...

After reading the reviews of the OWNER I want to say this to you Sis: 1st -congratulations on having the confidence to step out on faith and becoming an entrepreneur. It says much about your potential & worth. I've never been a client at the Purple Peach but reading your comments in response to your previous customers, is disappointing & a major deterrent. Your comments are unprofessional, grammatically erroneous, belligerent & all the things you don't want to see from the Owner. Your clients are always RIGHT! I hope you grow into a place of maturity & fortitude. Defending mistakes & condoning a poor attitude isn't the way to keep your customers but in fact causes you to loose more customers. Word of mouth and social media ratings are the platforms people use to decide whether or not they will take a chance on supporting your business. Also, developing your business skills, writing skills, speaking skills & customer service skills is your responsibility. Advance yourself. No one is perfect & grammatical errors occur often when typing......but at least attempt to proof read your submissions and clearly articulate your thoughts without being defensive. Owning a business doesn't make you smart or successful....valuing your customers & providing exceptional customer service can. Learning and making improvements when being critiqued is our goal. We sisters are the hardest on one another but the wealth of support one will receive from our own community is limitless if willing to consider what's being shared. Don't assume everybody is HATING on your accomplishments. I.....& those sisters who took the time to tell you the TRUTH about their experiences, care about you. We want you to succeed unless we say nothing, don't patronize & tell everybody about the horrible service....you don't want that. It's difficult for ANYONE to hear about their mistakes, inconsistency, imperfections & areas of weaknesses. Its hurtful, embarrassing, humiliating to be "called OUT" so we automatically want to "Fight Back". Except, no one is attacking you. Learn to appreciate those who are willing to tell you what you need to hear vs what you want to hear because it will make the difference in your growth. I'm sure you're doing your BEST but WE should always strive to become GREATER. Lastly, not every comment will be positive & not every customer will be satisfied because that's life and business. We ALL have days when our performance/services aren't up to par. Don't let the criticisms get you so worked up.....just do what you can to accommodate those as warranted & respond in love. I wish you continued growth and successes within yourself & in your businesses. I hope to learn more from you one day. Thank you for allowing me to...