Best Buy — Local services in Barnstable

Normally I wouldn't post a review but I've had such a remarkably bad experience I have point it out. On August 19 I bought an "Open Box" albeit "Excellent Quality" item for $800. The product was advertised for same day pickup however a pickup notification did not appear until August 21, three days later. Between that time and attempting to pick up the item, customer service fabricated all kind of speculative and later contradictory information regarding the status of my order and what was happening in the store. There was no direct communication between the store and customer service, everything was just a vague guess. Regardless, I waited and gave them the benefit of doubt considering it might be busy.

Since the advertised pickup day (August 19) passed, I asked someone to pick up the item. An attempt was made on August 20, and were told the item was not ready. The next day, I received confirmation that the order was ready for pickup and they again said it was not ready. Having exhausted that persons charity I opted to take 3 hours from work to pick up the device myself. Thankfully, I was able to collect the order.

My order was a tablet. I inspected he packing and recorded a video for record keeping. I quickly jumped into an Uber and began my 30 mile commute work which I had taken time off from. Midway through the journey I started setting up the tablet. Through this setup process I discovered the device was locked to the previous account holder. Even more frustrated with the experience, I determined it was best return this item given the trouble I already experienced. I hoped I could return for a refund and just purchase a new device if the price could be matched to compensate for my time and loss of monies.

I reached to Best Buy and politely spoke who I told was the store manager by the pickup area employee. This person's name was "Mike". I articulated the issue with the device, my expense of time and money as well as what I offered could be offered as a fair exchange, a new device at the same price ($150 difference). Mike indicated that he could not compensate me in any way, that it "was my choice to travel to work" and flatly refuse to acknowledge the inconvenience caused by me being given a bricked device and stringed along with spotty communication since I purchased the device. He opted to offer to attempt to fix the device with Geek squad. Whilst he whisked away the device and coldly refuse to take responsibility for anything, I considered the situation and concluded that it was not fair to me. Upon his return and confirmation from Geek squad that the device could not be fixed, I opted for a refund and asked for corporates number which was not accurate.

I've wasted days waiting, spent and lost between $300 dollars as well as lost time I will not get back. I never received an apology nor offer for anything besides taking the bricked device. I worked in customer service myself, 3 years in fact, and I've never seen a lead/manager handled an a problem the company caused in this manner. I've been burned and I will never purchase anything from best again. This was my first...

read to the end would give 0 stars if possible!!!!!!

The overall process with Best Buy's Geek Squad in Hyannis was extremely disappointing and frustrating. Every step of the way was horrendous, except the initial appointment with Agent Nick. He was great.

Other than that though, the agents were rude and disrespectful. I waited ridiculously long on hold while on the phone each time to speak with the agents and each time I finally got to a real person, it was someone new who gave me contradicting updates on my phone. In addition to providing contradicting information about my phone, I received attitude from the agents whenever I asked a question about it or asked to speak with the manager. The team made me feel like I was insane when in reality, the Geek Squad was wrong and made mistakes in every turn. The only insane part of this process was their lack of professionalism and treatment with clients.

Furthermore, I would like to inform that after getting my phone back, I went straight to an Apple Store who assured me that they have received multiple complaints from this Best Buy and wasn't shocked by my story. They ended up fixing my phone by sending it to their repair center and deemed my issue to be covered within warranty. The Apple Store offered to cover the $500 if the repair center came back with the same conclusion but luckily it did not come to that.

There was nothing helpful done by these people. Everything was incorrect and further angered me as this was already a stressful situation. Even getting my phone back from Apple after a week and a half of them holding it was conducted by myself. I personally had to contact Apple multiple times and figured out the return of my phone. This Geek Squad was horrific and rude during the return process as well. John, an agent, was quite rude when I picked up my phone and basically said that me going to the Apple Store was a waste of my time and that they were the experts- further making me feel like I was wrong.

I will NEVER be returning to this store and will be following up with Apple regarding a complaint about this Geek Squad. It is not in Apple's best interest to be connected with this store as they put all of the blame on Apple. After seeing how quickly and easily Apple got my phone fixed when I went directly to them, I full heartedly believe this Geek Squad was the issue.

Very glad to never have to deal with...

I had come to this location on 3 separate occasions because I wanted to buy a Webcam. The first time was to get a pricing idea for what I needed. When I asked where the webcams were I was met with I don't know. I said ok and browsed the store thinking I would run into another associate before I had to go to work. Didn't get the luxury in the 30 minutes I was inside. The second time i came in I asked where the webcams were I was asked for what operating system my response I'll be running it on my xbox. I just need a plug and play Webcam. I was met with a scoff and xboxs don't utilize webcams. (Side note: I'm aware folks don't understand a lot of operating systems etc) I advised the young man that xboxs do in fact have the capability to run a web cam and asked him if he knew what a kinect was as that was the first xbox Webcam. He walked away from me. This last time I went with my husband because we thought maybe it's because I'm a female they don't think I understand how this works my husband and I walked up to the guy at the front door and I asked him do you by chance happen to know where the webcams are this is my 3rd time here and I wanna just find them. Again I was asked for what operating system. I again said I'll be running it on my xbox the guy raised his voice and changed his tone to a loud aggresive tone.yeah no you won't because there are no webcams that will work with an xbox there are no operating systems on the xbox and in order to run a Webcam you need an operating system. I by this point am fuming and said well I guess I will 100% not be shopping at best buy any longer as apparently I am stupid the guy continues yeah when you think an xbox can use a Webcam you are. My husband and I left prior to me going off on your employee...

I would like to point out that an xbox runs on Microsoft windows... because it's a MICROSOFT company... which means.... it runs on windows... do better best buy do better

I would like to add that I walked straight from best buy and over to game stop grabbed one off their shelf and it works on my xbox. The point of me buying one at the best buy was to ensure that I would also be able to get a warranty etc on my Webcam which I'll have to replace in roughly 6 months due to the quality. Oh and I have tried calling your store location to speak with a manager so it's pointless for yall to have a phone when you always send it to your...