Cape Cod Therapeutic Spa — Local services in Barnstable

I hate to leave any type of negative review at any establishment that I feel like have hard working people, but this was a little bit ridiculous. Today I went into this buisness on my lunch break from work. I asked the man working if they took cards since I didn’t have cash, and he said yes! So I followed him over to the chair, for a 15 minute back massage for 25$. The massage was amazing, and the guy working was incredible. When I went to check out, the woman checking me out said “no tip?” And I said no can you please put 10$ on my card? She goes “didn’t you read the sign, we’re cash only for tip” I apologized and wasn’t aware when I walked in. I then proceeded to tell her that my dad works near by, and that I could bring the money for tip within the hour. She refused to let me leave while I frantically called family members hoping someone could bring me some cash so I could get out of there asap, since I was on a time crunch being on my lunch break. After 3-4 phone calls later no one was available to bring me cash. She told me I could go to the atm down in the mall but I only had my credit card on me. Luckily another very nice man offered me venmo, which of coarse with todays luck, wouldn’t process. I finally was able to send him the money over Apple Pay and I sent 15$ for a tip for the trouble. Last time I checked, tips aren’t required, and to the woman working, you made me feel extremely uncomfortable and unwelcomed. If I didn’t have the money to tip I wouldn’t treat myself to a service, but just as a reminder, I paid for the service and not letting someone leave your establishment without tip is completely illegal. DO NOT walk through the front door if you don’t have cash in hand. I was harassed to tip, even though I was trying to tell them that I could, and would tip. Really sad ): I was excited that I had found a place that offered shorter services and now I feel like I can’t go back to this place because of how intimidating they get over a tip. THE 2 MEN WERE INCREDIBLE AND ACCOMMODATING, the woman?...

yes, they work hard there but my significant other was there got a massage. Left the tip with the front desk like a lot of people do and the lady that gave him a massage scurried out behind him saying hey no tip, where’s my tip, but he left it at the front desk and she said oh I’m sorry ha ha but that’s just embarrassing and rude to do to chase someone out of the place causing a scene and I’m being serious when I say I’ve seen this happen personally when I’ve been there before myself, so I called the manager to discuss what happened. He said well they do good work and we’re just trying to explain to people that they have the option to leave a tip & said I’ve personally went after people just to let them know that they can leave tips and he said it doesn’t happen all the time and I said well I’ve seen it. My significant other just told me what happened to him and you’re telling me you’ve done it then that’s clearly happening all the time and then he said I don’t know what to tell you & hung up on me and I didn’t bother calling back. It’s just completely rude to handle...

I like coming to this place because they usually can fit me in same day which is important to me because when the pain starts I can get fixed up . I Have been three times this year and got the same woman All three times she has helped me majorly and have been able to get back to work/family after debilitating neck pain and headache . Today Had major migraine neck pain and upper back pain . I deal with chronic neck pain . The woman who helped me was awesome . She definitely helped my headache and neck pain and gave me a flawless massage she seemed to know i was in alot of pain despite the language barrier . I wish i had asked her name this time . I made an appointment at 2 waited 5 minutes a and was treated well. The woman at the desk was nice and reminded me to next time bring cash for a tip. I just never carry cash . To the talented therapist your 2 oclock appointment thanks you immensely. I had the energy to come home and spend time with my family without a blinding headache...